Results 131 to 140 of about 8,319 (166)

Effects of inertia and switching costs on customer retention: a study of budget hotels in China

International Journal of Contemporary Hospitality Management, 2023
Songshan Huang, Rui Cui
exaly  

Customer Retention Analysis

2023
Mohammed Imran Mirza, S. Komal Kaur, T. Adilakshmi   +2 more
openaire   +1 more source

How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention

Journal of Retailing and Consumer Services, 2021
Andréea Trifu, Iguácel Melero‐Polo, Jesus Cambra‐Fierro   +2 more
exaly  

The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting

Journal of Service Management, 2003
Chatura Ranaweera, Jaideep Prabhu
exaly  

Customer Relationship Management and Customer Retention

SSRN Electronic Journal, 2019
openaire   +1 more source

A Model of Customer Satisfaction and Retention for Hotels

Journal of Quality Assurance in Hospitality and Tourism, 2006
Brenda Mak
exaly  

Customer retention management processes: A quantitative study

European Journal of Marketing, 2006
Francis Buttle, Lawrence Ang
exaly  

Customer Retention

2000
openaire   +1 more source

CUSTOMER SERVICE: A TOOL FOR CUSTOMER RETENTION

2020
openaire   +1 more source

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Journal of Business Research, 2009
Chuanyi Tang, Jing Jian Xiao
exaly