Results 271 to 280 of about 214,916 (304)
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Haspa Quality — from Customer Satisfaction to Customer Retention
2008Throughout the 1990’s, the importance of quality management has increased for organizations and has by now become one of the cornerstones of company policies. Nowadays, customers have specific expectations with regard to the quality of the service they receive. Especially in relation to the competition, this makes on-going improvements necessary.
openaire +1 more source
Understanding Customer Experience Throughout the Customer Journey
Journal of Marketing, 2016Peter C Verhoef
exaly
Customer Relationship Management and Customer Retention
SSRN Electronic Journal, 2019openaire +1 more source
Customer Engagement Behavior: Theoretical Foundations and Research Directions
Journal of Service Research, 2010Vikas Mittal, Doreen Pick
exaly