Results 151 to 160 of about 1,764,135 (305)

From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry. [PDF]

Front Psychol
Zhang X, Yim S.
europepmc   +1 more source

Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction. [PDF]

Heliyon, 2023
Bin Taliah AR, Zervopoulos PD.
europepmc   +1 more source

Resource‐Centered Transformation Paths: The Role of Digital Transformation in Optimizing SME Resources for Sustainable Entrepreneurship

Business Strategy and the Environment, EarlyView.
ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley   +1 more source

Developing Kano's model of customer satisfaction-driven intensive care unit end-of-life care strategies for gastrointestinal cancer patients. [PDF]

World J Gastrointest Surg
Zhao P, Miao L, Fu GJ, Feng JY, Deng W, Li HY.   +5 more
europepmc   +1 more source

Impact of smart locker use on customer satisfaction of online shoppers in Vietnam. [PDF]

Humanit Soc Sci Commun, 2022
Quan NH, Binh NT, Ly BT.
europepmc   +1 more source

Internalization of Management Systems and Eco‐Product Innovation: The More the Better?

Business Strategy and the Environment, EarlyView.
ABSTRACT Environmental challenges demand urgent and strategic responses from firms. Eco‐product innovation (EPI) is a key approach to reducing environmental impact while preserving competitiveness. This research analyses the relationship between EPI and the internalization of management system (MS) certifications, focusing on ISO 9001, ISO 14001, and ...
Alfonso Hernandez‐Vivanco, Jonathan Calleja‐Blanco, Merce Bernardo   +2 more
wiley   +1 more source

The structural relationships among Korean golf instructors' human service quality, customer emotional response, customer satisfaction, and customer learning transfer. [PDF]

Front Psychol
Kwon KH, Kim YK.
europepmc   +1 more source

The main influencing factors of customer satisfaction and loyalty in city express delivery. [PDF]

Front Psychol, 2022
Lei Z, Duan H, Zhang L, Ergu D, Liu F.
europepmc   +1 more source

Rebound Effects in Circular Manufacturing: Overview of Potential Rebound Mechanisms Activated by Circular Strategies Across Key Business Processes

Business Strategy and the Environment, EarlyView.
ABSTRACT Circular economy (CE) is increasingly adopted by the manufacturing industry to decouple economic growth from environmental impacts by optimizing resource use and minimizing waste generation. Nevertheless, circular manufacturing often triggers systemic responses that diminish or offset their potential environmental gains, resulting in the so ...
Mariantonietta Ferrante, Claudio Sassanelli, Daniela C. A. Pigosso   +2 more
wiley   +1 more source

The Effect of Product Quality and Service Quality on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Vario Motorcycle Users in Sidoarjo)

Indonesian Interdisciplinary Journal of Sharia Economics
This research was conducted to determine the effect of product quality and service quality on customer loyalty through customer satisfaction for Honda Vario motorbike users in Sidoarjo. The sampling technique used in this research was purposive sampling
Nabila Yasmin Widyana Damayanti, Bob Prabowo   +1 more
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