The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers. [PDF]
J Innov Entrep, 2023 Hidayat K, Idrus MI.
europepmc +1 more source
Customer Satisfaction in Farmer-to-consumer Direct Marketing [PDF]
The importance of direct marketing for high quality farm products has increased during the past few years. This paper analyzes the impact of customer satisfaction and its driving forces for farmer-to-consumer direct marketing and is based on a customer ...
Lulfs-Baden, Frederike +3 more
core +1 more source
Green Talk, Costly Walk: The Financial Cost of Greenwashing
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley +1 more source
From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry. [PDF]
Front PsycholZhang X, Yim S.
europepmc +1 more source
Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach. [PDF]
Ann Oper Res, 2022 Vo-Thanh T +4 more
europepmc +1 more source
Drivers of Nature‐Related Investment Strategies Among Institutional Investors
Business Strategy and the Environment, EarlyView.ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley +1 more source
Developing Kano's model of customer satisfaction-driven intensive care unit end-of-life care strategies for gastrointestinal cancer patients. [PDF]
World J Gastrointest SurgZhao P +5 more
europepmc +1 more source
Impact of smart locker use on customer satisfaction of online shoppers in Vietnam. [PDF]
Humanit Soc Sci Commun, 2022 Quan NH, Binh NT, Ly BT.
europepmc +1 more source
The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette +2 more
wiley +1 more source
The structural relationships among Korean golf instructors' human service quality, customer emotional response, customer satisfaction, and customer learning transfer. [PDF]
Front PsycholKwon KH, Kim YK.
europepmc +1 more source