Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction. [PDF]
Heliyon, 2023 Bin Taliah AR, Zervopoulos PD.
europepmc +1 more source
Exploring the Governance–Disclosure Nexus: Board Structures and ESG Disclosures in South Africa
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines how governance structures such as board composition and board functions influence environmental, social and governance (ESG) reporting among listed South African firms. This study examines 90 public listed companies on the Johannesburg Stock Exchange between 2012 and 2022.
Henriette Elsabe Scholtz +1 more
wiley +1 more source
How pet food selection attributes influence customer satisfaction and loyalty: evidence from South Korea. [PDF]
Front NutrLee JE.
europepmc +1 more source
The main influencing factors of customer satisfaction and loyalty in city express delivery. [PDF]
Front Psychol, 2022 Lei Z, Duan H, Zhang L, Ergu D, Liu F.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The ongoing deterioration of environmental quality and depletion of natural resources call for urgent corporate action towards sustainability. This study examines how corporate ethics influence eco‐innovation outcomes among small‐ and medium‐sized enterprises (SMEs) in the Spanish electronic components industry, considering the mediating roles
José Luis Ferreras‐Méndez +1 more
wiley +1 more source
Correction: Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economy. [PDF]
PLoS OneRathnasiri MSH +4 more
europepmc +1 more source
Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia. [PDF]
Brain Sci, 2023 Aftan S, Shah H.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Firms pursue the circular economy (CE) by using projects as organisational forms. However, the transformative role of project organising (PO) in developing circular firm capabilities (FC) remains underexplored. In this study, we examine the effects of PO on the development of critical circular FC in CE‐based firms. We draw on primary data from
Ambisisi Ambituuni +5 more
wiley +1 more source
The customer satisfaction model in the mobile telecommunications sector after Covid-19 pandemic. [PDF]
PLoS OneSuchanek P, Bucicova N.
europepmc +1 more source
Author Correction: The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China. [PDF]
Sci Rep, 2023 Wang S +5 more
europepmc +1 more source