Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty. [PDF]
Heliyon, 2023 Agarwal R, Dhingra S.
europepmc +1 more source
A Business Framework for Product Take‐Back—A Structured Multiple‐Case Analysis
Business Strategy and the Environment, EarlyView.ABSTRACT The potential of take‐back systems remains largely unrealized as initiatives have proven difficult to implement in practice. The question is why we do not see more take‐back systems given the substantial environmental benefits. We try to understand the challenges and stumbling blocks in setting up take‐back from a business perspective.
Rasmus Jørgensen, Torben Pedersen
wiley +1 more source
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
Peer Review Only The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private ...
Sulisworo, Dwi
core +3 more sources
A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques. [PDF]
Heliyon, 2023 Barik K, Misra S, Ray AK, Sukla A.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley +1 more source
Examining the effect of logistics service quality on customer satisfaction and re-use intention. [PDF]
PLoS One, 2023 Lin X, Mamun AA, Yang Q, Masukujjaman M.
europepmc +1 more source
Internalization of Management Systems and Eco‐Product Innovation: The More the Better?
Business Strategy and the Environment, EarlyView.ABSTRACT Environmental challenges demand urgent and strategic responses from firms. Eco‐product innovation (EPI) is a key approach to reducing environmental impact while preserving competitiveness. This research analyses the relationship between EPI and the internalization of management system (MS) certifications, focusing on ISO 9001, ISO 14001, and ...
Alfonso Hernandez‐Vivanco +2 more
wiley +1 more source
The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application. [PDF]
Behav Sci (Basel), 2023 Zaato SG +5 more
europepmc +1 more source
STRATEGIES FOR HIGHER SATISFACTION OF THE ROMANIAN BANKING CUSTOMERS [PDF]
A bank must identify, assesses and clearly and fully understands customers’ values and expectations if it’s target is their higher satisfaction. The banking customers are expecting to receive individual attention and support and good quality banking ...
Danciu Victor
core
Business Strategy and the Environment, EarlyView.ABSTRACT Circular economy (CE) is increasingly adopted by the manufacturing industry to decouple economic growth from environmental impacts by optimizing resource use and minimizing waste generation. Nevertheless, circular manufacturing often triggers systemic responses that diminish or offset their potential environmental gains, resulting in the so ...
Mariantonietta Ferrante +2 more
wiley +1 more source