Results 41 to 50 of about 1,764,135 (305)

Relationship Between Customer Expectations and Financial Performance of Food Industry Businesses in a Customer Satisfaction Model

Economic and Business Review, 2023
Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported.
Petr Suchanek, Maria Kralova
doaj   +1 more source

Model Peningkatan Loyalitas Nasabah Internet Banking Berbasis Persepsi Resiko, Persepsi Privasi dimediasi Kepercayaan dan Kepuasan Nasabah

Jurnal Bisnis dan Manajemen, 2021
This study aims to examine the factors that influence internet banking customer loyalty in Medan City. The location of this research was carried out at several banks in the city of Medan.
Muhammad Ras Muis, Muhammad Fahmi, Muhammad Andi Prayogi, Jufrizen Jufrizen   +3 more
doaj   +1 more source

APAKAH KEINTIMAN KEPADA KONSUMEN BERPENGARUH TERHADAP KEPUASAN KONSUMEN? STUDI KASUS PADA TEMPAT PENYEDIA JASA SERVIS MOBIL DI KOTA BANDUNG

Jurnal Manajemen Industri dan Logistik, 2019
A shift in marketing orientation, from transactional marketing to long-term and involves emotions that become the current trend. Many ways and efforts made by the company to win the current competition is to conduct customer intimacy towards its ...
Irsyad Kamal (Universitas Padjadjaran - Indonesia), Deru R Indika (Universitas Padjadjaran - Indonesia), Muhamad Aqshel Revinzky (Universitas Padjadjaran - Indonesia)   +2 more
doaj   +1 more source

The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty

International Journal of Data and Network Science, 2022
This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the
Ahmad Juwaini, Gusli Chidir, Dewiana Novitasari, Joni Iskandar, D. Hutagalung, T. Pramono, Arman Maulana, Koko Safitri, Mochammad Fahlevi, Arif Budi Sulistyo, Agus Purwanto   +10 more
semanticscholar   +1 more source

The Antecedents of Customer Satisfaction and Customer- Company Identification in Enhancing Halal Restaurant Loyalty: Halal Company Identity Perspective

International Journal of Religious Tourism and Pilgrimage, 2021
This study elucidates Halal company identity to predict both customer satisfaction and customer-company identification and the resultant impact on Halal restaurant loyalty.
Ali Mursid, Cedric Wu
doaj  

PENGARUH SERVICE FAIRNESS, EMPATHY DAN PHYSICAL ENVIRONMENT TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY

Jurnal Manajemen, 2017
: Tujuan penelitian: (a) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer loyalty; (b) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer satisfaction; (c) untuk ...
Evelina Larisa Sidharta, Keni Keni
doaj   +1 more source

Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

The TQM Journal, 2020
PurposeThis study explores the service quality dimensions in Internet banking and their impact on e-customer’s satisfaction and e-customer’s loyalty.
S. Raza, Amna Umer, M. A. Qureshi, Abdul Samad Dahri   +3 more
semanticscholar   +1 more source

The impact of e-service quality and customer satisfaction on customer behavior in online shopping

Heliyon, 2019
The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service ...
P. Rita, T. Oliveira, Almira Farisa
semanticscholar   +1 more source

Understanding mediators and moderators of the effect of customer satisfaction on loyalty

Cogent Business & Management, 2021
Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty within the banking sector. The current study examines the mediators and moderators of the effect of customer satisfaction on loyalty.
Lovemore Chikazhe, Charles Makanyeza, Blessing Chigunhah   +2 more
doaj   +1 more source

What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender

Foods, 2020
The fast-food service industry has been growing rapidly across China over the last few decades. In accordance with the rising consumption level in the country, Chinese customers care increasingly about their food choices.
Yongping Zhong, Hee-Cheol Moon
semanticscholar   +1 more source