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Assessment of Satisfaction with the Quality of Education: Customer Satisfaction Index
Procedia, Social and Behavioral Sciences, 2015 AbstractThe paper discusses the questions of formalization about customer satisfaction index in empirical research and model building on the context of pedagogical qualimetrics, psychometrics and marketing of educational services to the feedback systems.
Natalia G Yanova
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Expert Systems With Applications, 2008
This study proposes an index for online customer satisfaction, which is adapted from an American Customer Satisfaction Index (ACSI). Since online shopping is an experience different in many ways from traditional shopping, a new index for measuring electronic-customer satisfaction index (e-CSI) is required.
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This study proposes an index for online customer satisfaction, which is adapted from an American Customer Satisfaction Index (ACSI). Since online shopping is an experience different in many ways from traditional shopping, a new index for measuring electronic-customer satisfaction index (e-CSI) is required.
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A fuzzy model of customer satisfaction index in e-commerce
Mathematics and Computers in Simulation, 2008zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Xianyi Zeng, Ludovic Koehl
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Universal structure modeling approach to customer satisfaction index
Industrial Management and Data Systems, 2013PurposePrevious researches have proven that customer satisfaction and loyalty are affected by complicated relationships and are challenging to European customer satisfaction index (ECSI) model. Existing approaches mostly limit their hypotheses to linear relationships, which hinder much information that would lead to better modeling and understanding ...
Ali Türkyılmaz, Asil Oztekin
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Total Quality Management, 2000
In this article the ideas behind the European Customer Satisfaction Index are introduced. The methodology is explained and various methods of estimation are discussed. The practical use of the index is shown on a data set collected for Post Denmark and the results for both the private and the business-to-business markets are shown.
Kristensen, Kai +2 more
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In this article the ideas behind the European Customer Satisfaction Index are introduced. The methodology is explained and various methods of estimation are discussed. The practical use of the index is shown on a data set collected for Post Denmark and the results for both the private and the business-to-business markets are shown.
Kristensen, Kai +2 more
openaire +2 more sources
Comparison and modification of customer satisfaction indexes
2008 IEEE International Conference on Industrial Engineering and Engineering Management, 2008Customer satisfaction can present customer demand orientations and serve as an indicator of competitive advantage. However, it has been discovered that there are a total of eight satisfaction indexes available. Although each of them is valuable for application, decision-makers are still unable to select an appropriate index to improve specific quality ...
T. K. Chien, W. C. Jheng, W. L. Lai
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Nature Reserves: A Customer Satisfaction Index
Oikos, 1976A method is suggested by which both the number and the diversity of animals seen can be combined into a single figure to measure the satisfaction experienced by a visitor to a conservation area. The combined index is 0 = log(f3N) where N is the total number of animals seen and f is the one's complement of Simpson's index of diversity.
D. O. Chanter, D. F. Owen
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International Journal of Hospitality Management, 2013
Abstract This study integrates consumption emotions into the American Customer Satisfaction Index (ACSI) model to propose a hotel customer satisfaction index (H-CSI) model that can be applied to estimate customer satisfaction toward international tourist hotels. The H-CSI scale items were designed based on reference to the relevant literature and the
W.J. Deng, M.L. Yeh, M.L. Sung
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Abstract This study integrates consumption emotions into the American Customer Satisfaction Index (ACSI) model to propose a hotel customer satisfaction index (H-CSI) model that can be applied to estimate customer satisfaction toward international tourist hotels. The H-CSI scale items were designed based on reference to the relevant literature and the
W.J. Deng, M.L. Yeh, M.L. Sung
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Hierarchical Bayes Modeling of the Customer Satisfaction Index [PDF]
Service Science, 2011 Customer Satisfaction Index has been developed in many countries including North America, Europe and Asia last decades, which are based on Americal Customer Satisfaction Index (ACSI) by the University of Michigan, where the latent factor “Customer Satisfaction” related to the customer loyalty is estimated by a covariance structural model with six ...
Nobuhiko Terui
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