Results 261 to 270 of about 5,063,766 (284)

Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS)

Total Quality Management, 2000
The paper gives a short introduction on the relationships between satisfaction drivers, customer satisfaction, customer loyalty and economic success. Afterwards objectives, target groups and relevance of measuring customer satisfaction and related variables at the macroeconomic level are discussed.
Bruhn, Manfred, Grund, Michael A.
openaire   +2 more sources

A New Evaluation Model of Customer Satisfaction Index

2015
Customer satisfaction index, a new kind of economic index, is studied and adopted by more and more countries or regions. This paper builds a new CSI model on the basis of the present research achievements and the characteristics of consumer behavior in China. Basing on expectancy disconfirmation mode, this model simultaneously considers equity mode and
Xiangqing Chen, Lixia Yu, Mingjun Tan, Qiuyan Guan   +3 more
openaire   +1 more source

The Construction of MICE Customer Satisfaction Index Model

2011 International Conference on Management and Service Science, 2011
It's of great significance to improve customer satisfaction for MICE industry. The goal of this research is to construct MICE Customer Satisfaction Index model which is based on the European Customer Satisfaction Index model.
exaly   +2 more sources

Customer Attitude from Social Media, Customer Satisfaction Index, and Firm Value.

2018
While social media has emerged as a key source of customer satisfaction used by investors in their investment decision, whether and how social media metrics on customer attitude toward the company has not been thoroughly examined. This study develops a new index of customer satisfaction by using the sentiment and content analyses on the customer ...
Chung, Sunghun, Animesh, Animesh, Han, Kunsoo   +2 more
openaire   +2 more sources

Analysis of Customer Satisfaction Index at Multiplex

The Joural of the Korea Entertainment Industry Association, 2009
Sung-Uk Lim, Seong-Pil Yoon
openaire   +1 more source

American Customer Satisfaction Index

Choice Reviews Online, 2008
openaire   +1 more source

How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Journal of Librarianship and Information Science, 2023
Dong-Geun Oh
exaly  

The Customer Satisfaction Index as a Leading Indicator

2012
EUGENE W. ANDERSON, CLAES FORNELL
openaire   +1 more source

The Significance of Satisfaction-index and a Methodology to Evaluate a Customer Satisfaction Index Based on a Study Done for UPES

2022 10th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO), 2022
Gagan Deep Singh, Jatender Sharma, Tarandeep Kaur Bhatia   +2 more
openaire   +1 more source

An international index for customer satisfaction in the construction industry

International Journal of Construction Management, 2015
Ayman Ahmed Ezzat Othman
exaly