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Developing a decomposed customer satisfaction index: An example of the boutique motel industry
Total Quality Management and Business Excellence, 2013exaly
A Measure of Variability for the Customer Satisfaction Index
2008DI BATTISTA, Tonio +2 more
openaire +1 more source
Design of Customer Satisfaction Measurement Index System of EMS Service
Journal of China Universities of Posts and Telecommunications, 2006exaly
E-Commerce and Customer Satisfaction Index Measurement
Sanjiv Kumar, Sujit Metre, Santosh Jajuopenaire +1 more source