Results 251 to 260 of about 5,063,766 (284)

Foundations of the American Customer Satisfaction Index

Total Quality Management, 2000
How do we know if an economy is performing well? How do we know if a company is performing well? The fact is that we have serious difficulty answering these questions today. The economy-for nations and for corporations-has changed much more than our theories and measurements.
Eugene W. Anderson, Claes Fornell
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Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)

International Journal of Hospitality Management, 2013
Abstract As a prominent factor in firms’ profitability and value, customer satisfaction has been given much attention in the measurement of a firm's financial performance. In the hospitality and tourism industry, however, the effect of customer satisfaction on financial performance has been relatively neglected because of the unique characteristics ...
Dae-Young Kim
exaly   +2 more sources

Developing an index of online customer satisfaction

Journal of Financial Services Marketing, 2005
This paper integrates and applies the concept of ‘satisfaction’ from three fields: management information systems (MIS), marketing and e-commerce. E-customers are viewed as both computer users and customers and as a result researching customer satisfaction in e-commerce needs to integrate aspects of satisfaction from each of these fields.
exaly   +2 more sources

Customer Satisfaction Index Assessment Based on Cloud Computing

2009 Second International Symposium on Computational Intelligence and Design, 2009
Customer satisfaction index (CSI) containing economic quality information has become a heated topic in new economic era. How to assess CSI is very important to a country as well as an enterprise. Structure equation model (SEM) is a popular method to analyze CSI.
Li Xiong 0004, Hengqing Tong
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An index method for measurement of customer satisfaction

The TQM Magazine, 2004
Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers, which again depends on CS level. It would be a great help to be able to comprehensively measure the quality of product
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Modelling on online Customer Satisfaction Index

2011 International Conference on E-Business and E-Government (ICEE), 2011
This study examined the correlation between customer satisfaction (CS) and customer loyalty (CL) based on theoretic and mathematic model. The benefit of this research is to facilitate current online service providers to be more focus on factors that contribute to user satisfaction thus can increase its quality and user satisfaction as well. Furthermore,
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Developing a Customer Satisfaction Index Based on the Cognitive Structure of Customers

2008 4th International Conference on Wireless Communications, Networking and Mobile Computing, 2008
The paper reviews the relative literatures about the cognitive structure of customers and tries to introduce the concept of customer personal value which reflects customers' final needs into the cause-and-effect line of the customer satisfaction index.
Yi Li, Qinhai Ma, Yuexian Zhang
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Real Time Customer Satisfaction Index

2015
A Real Time and Automatic Customer Satisfaction Index is an application-based facial expression recognition system which is used to capture a person facial expression. The main idea of this system is to capture customer’s facial expressions while using a product or services and act as an assessment tool to evaluate customer satisfaction with subjective
Afizan Azman, Luwe Cheng Wong, Mohd Fikri Azli, Siti Zainab, Kirbana Jai Raman, Sumendra Yogarayan   +5 more
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The Construction of Customer Satisfaction Index for Government Portals

Advanced Materials Research, 2011
This article takes government portals as study object, consults the domestic and overseas study in customer index testing which especially comes form America, and according as the characteristics of the services in government portals , to construct a theory model for government portals customers satisfaction index testing ,and build a assorted index ...
Shu Xin Guo, Jin Huan Yu, Cheng Li Zhao
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American Customers Satisfaction Index (ACSI)

The Charleston Advisor, 2015
The American Customer Satisfaction Index (ACSI) is a free Web site that provides customer satisfaction data on a scale of zero to 100 for companies and industries in the United States. Users can either access datasets with the benchmark scores, or consult more detailed industry reports.
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