Results 261 to 270 of about 1,189,865 (294)

The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust

Sustainable Production and Consumption, 2021
Tahir Islam, Abdul Hameed Pitafi, Mahmood Rehmani   +2 more
exaly  

The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms

International Journal of Information Management, 2021
Jinxuan Lu
exaly  

Customer Service

2004
openaire   +2 more sources

Customer service

JAAPA
openaire   +2 more sources

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly  

Customer Service

SSRN Electronic Journal, 2012
openaire   +1 more source

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya M Johnson   +2 more
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly  

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Juric   +2 more
exaly