Results 1 to 10 of about 707,815 (182)
Management of Customer Service in Terms of Logistics Information Systems
Open Engineering, 2017 This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as
Kampf Rudolf +2 more
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Analyzing customer profitability in hotels using activity based costing [PDF]
Tourism & Management Studies, 2018 This paper investigates the use of customer profitability analysis (CPA) in four and five star hotels located in Algarve (Portugal). Traditional accounting systems have been criticized for focusing on product, service or department profitability, and ...
Ana Rita Faria +2 more
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GENERAL INFORMATION AND MAIN CHARACTERISTICS REGARDING WEB SERVICES. PROTOCOL SOAP AND REST [PDF]
Annals of the University of Oradea: Economic Science, 2009 A web service represents a communication interface offered by the server, through that the clients (programs on other systems) may require different information.
MIRONELA PIRNAU
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Tourism and Hospitality, 2021 To address the personalization of customer service in four-star hotels in Cuba, this research takes up the precepts of non-verbal communication and Customer Relationship Management.
Claudia C. Tusell-Rey +3 more
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Jurnal Teknologi Informasi dan Ilmu Komputer, 2018 Customer Service Information System that implements Customer Relationship Management (CRM) strategy is a tool used to drive Creative House Ogan Ilir Indralaya so as to improve the quality of service to its customers.
Shabrina Amatullah +3 more
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Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2020 The diversity of tourist attractions in the Jatim Park Group is inseparable from entrepreneurial marketing that is applied by companies with the use of mature market research and in order to support Batu City to become an International Destination City.
syarif Hidayatullah +4 more
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Sistem Informasi Truecare CSR Telkom Berbasis Web Pada PT. Telekomunikasi Indonesia [PDF]
, 2015 TrueCare Information System Web-based Telkom CSR on Service Division PT. Telekomunikasi Indonesia. The results showed the application of Information Systems Customer Service Representative (CSR) to support the company in view of the technological and ...
Agustin, I. H. (Indah) +1 more
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Information Retrieval Based on Brazilian Portuguese Texts [PDF]
Journal of Systemics, Cybernetics and Informatics, 2022 Knowledge-based intelligent systems might be used in the banking sector to automate customer service. One of the ways to represent knowledge that is both understandable by humans and readable by machines is by using ontologies.
Victor Hayashi +6 more
doaj
Queueing Systems with Random Volume Customers and a Sectorized Unlimited Memory Buffer
International Journal of Applied Mathematics and Computer Science, 2021 In the present paper, we concentrate on basic concepts connected with the theory of queueing systems with random volume customers and a sectorized unlimited memory buffer.
Tikhonenko Oleg +2 more
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Customer Service Information System for a Call Center
Procedia Computer Science, 2015 AbstractAs one of the customer relationship management tools, a call center acts as an interface between the customers and the company. The aim of this case study is to design a web based customer service information system to improve service quality and efficiency in a call center. The results are based on a single case studying a certain manufacturer
Kurniali, Sartika, Titan,
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