Results 11 to 20 of about 707,835 (202)
Ilkom Jurnal Ilmiah, 2019 The information technology has an important role in a company or agency to run its business process. It can help to optimize the business continuity as in the customer service process.
Ahmad Mubarok, Djaja Sukma Tjahjadi
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Conceptualising the impact of information asymmetry on through-life cost: case study of machine tools sector [PDF]
, 2018 Information asymmetry (IA) in terms of contextual variety and importance is one of the most challenging aspects of through-life costing in product-service systems (PSS).
Erkoyuncu, J. +6 more
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Customized products and cloud service information system development research [PDF]
MATEC Web of Conferences, 2017 This study presents a cloud service customized product information system to enable businesses to provide customized product marketing on the Internet to meet consumer demand for customized products. The cloud service of the information system development strategic framework proposed in this study contains three elements: (1) e-commerce services, (2 ...
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ComTech, 2014 Education has a strategic role in preparing qualified future generations. Education has business potential that is reliable and promising, considering the timeless education, as well as the expectations of every parent to their children to have the ...
Roni Kurniawan
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Intelligent Information Management, 2021 The purpose of this paper is to provide empirical evidence for the validity of the relationship between service-oriented manufacturing information system (SMIS) customization and performance from three aspects: data flexibility, process flexibility and system flexibility.
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Prometheus, 1992 The era of customer service is seeing the development of a new branch of management information systems — consumer information systems (CIS). The CIS is fast becoming the source of intelligence on all consumer issues in customer-oriented firms.
Ko de Ruyter, Richard Widdows
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Customer Complaint Handling: The Importance of Employee Training for Customer Service
Journal of Applied Marketing Theory, 2012 Providing superior customer service and having effective and efficient customer complaint handling procedures are critical to a firm’s success in the marketplace.
Nader Shooshtari +2 more
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CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
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Information System Success Model for Customer Relationship Management System in Health Promotion Centers [PDF]
Healthcare Informatics Research, 2013 ObjectivesIntensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop
Wona Choi +5 more
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Jurnal Riset Informatika, 2022 LAZNAS LMI Regional Office of South Sumatra is an institution engaged in the field of religion and humanity. One of the services provided by the LMI Regional Office of South Sumatra is a donation service. However, the service is still not effective and efficient.
Beriadi Agung Nur Rezqeb, Ali Ibrahim
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