Results 211 to 220 of about 26,061,105 (226)

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Tourism Management, 2017
Gabriele Piccoli, Bettina Grün, Tsz-Wai Lui   +2 more
exaly  

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

Service Industries Journal, 2012
DonHee Lee, Sang M Lee
exaly  

Customer experience from a self-service system perspective

Journal of Service Management, 2014
Bård Tronvoll, Bo Edvardsson, Maria Åkesson   +2 more
exaly  

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Decision Support Systems, 2007
Yujong Hwang, Dan J Kim
exaly  

Development of an automatic customer service system on the internet

Electronic Commerce Research and Applications, 2007
Gwo‐Jen Hwang
exaly  

Process completeness: Strategies for aligning service systems with customers’ service needs

Business Horizons, 2009
Gabriele Piccoli, Richard Thomas Watson, A Parasuraman   +2 more
exaly  

High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services

Decision Support Systems, 2008
Sunil Mithas, Narayan Ramasubbu
exaly  

Customer experience creation for after-use products: A product–service systems-based review

Journal of Cleaner Production, 2019
Jochen Strähle, Stefan Seuring
exaly  

A rough set approach for evaluating vague customer requirement of industrial product-service system

International Journal of Production Research, 2013
Wenyan Song, Zhenyong Wu, Xinguo Ming
exaly  

A method for identifying customer orientations and requirements for product–service systems design

International Journal of Production Research, 2018
Yoshiki Shimomura, Yutaro Nemoto
exaly