Results 251 to 260 of about 23,455 (264)

A Design Theory Approach to Building Strategic Network‐Based Customer Service Systems*

Decision Sciences, 2009
Gabriele Piccoli, Richard Thomas Watson, A Parasuraman   +2 more
exaly  

Intelligent service and customer matching using an information processing system

2022
LIN CHENG-FANG, HUNG CHIH-CHIANG, YANG AMANDA PL, TSENG JOEY H Y, LIU CHING-CHUN, CHEN YU-SIANG   +5 more
openaire   +1 more source

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

CUSTOMER DEMANDS INFORMATION PROCESSING FOR MODERN SERVICE SYSTEMS BASED FUZZY LOGIC

Computational Intelligence, 2010
XIAOBEI LIANG, YI LEI, BINGYONG TANG
openaire   +1 more source

Framework for Analyzing Customer Involvement in Product-service Systems

Procedia CIRP, 2016
Koji Kimita, Yoshiki Shimomura, Mónica Rossi   +2 more
exaly  

Dynamic quality and pricing decisions in customer-intensive service systems with online reviews

International Journal of Production Research, 2019
Yao Zhang
exaly  

Customer Information Control System (CICS) Services Deployment System

2018
openaire   +2 more sources

Expert systems and the implementation of quality customer service

Industrial Management and Data Systems, 1997
exaly  

Creating information-based customer value with service systems in retailing

2015
Rintamäki, Timo, Mitronen, Lasse
openaire   +2 more sources

The way out – Customer benefits and self-service satisfaction in cashierless shopping systems

Journal of Retailing and Consumer Services
Carsten Schultz, Friederike Paetz
exaly