Results 261 to 270 of about 711,058 (303)
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Proceedings of the Twenty-Eighth Hawaii International Conference on System Sciences, vol.3, 2002
A cost based pricing system is proposed as a better alternative to the Information Technology service pricing strategy currently administered by The Information and Communication Technology Services group (I&CTS) of a large Canadian bank. Two bank services were selected for this study. A fixed variable costing model was applied to the services' 1990-92
Joseph C. Paradi +2 more
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A cost based pricing system is proposed as a better alternative to the Information Technology service pricing strategy currently administered by The Information and Communication Technology Services group (I&CTS) of a large Canadian bank. Two bank services were selected for this study. A fixed variable costing model was applied to the services' 1990-92
Joseph C. Paradi +2 more
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Development of new information service system for electric facilities of customers
IEEE/PES Transmission and Distribution Conference and Exhibition, 2003Construction of optical fiber networks by the Kansai Electric Power Co. is now proceeding in the Kansai area of Japan. These networks have been used for a distribution automation system (DAS) since the early years of construction, which started in 1989, to supply power to customers with reliability and stability.
N. Tanaka +4 more
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Admission control for service systems with impatient customers: Value of information
European Journal of Operational ResearchWe consider the admission control problem in an M/M/s+G queueing system, where the arrival process is Poisson, service times are i.i.d. exponential, there are s servers and the customers have random impatience times. A customer whose queueing time exceeds his impatience time leaves the system without getting served.
Wensi Zhang +2 more
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Creating Information-Based Customer Value with Service Systems in Retailing
2014With the advent of mobile technology, addressing the information needs of customers across channels has become a key source for value creation. Also, this information-based value creation has implications for how retailers design and manage their customer value propositions for competitive advantage.
Timo Rintamäki, Lasse Mitronen
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MULTILINGUAL CHATBOTS IN CUSTOMER SERVICE: A COMPUTATIONAL LINGUISTICS AND INFORMATION SYSTEMS STUDY
Multidisciplinary Research in Computing Information Systems, 2023. As global markets expand, the demand for intelligent, language-inclusive customer service solutions has surged. Multilingual chatbots, empowered by computational linguistics and advanced information systems, have emerged as vital tools in delivering consistent, context-aware, and culturally sensitive support.
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Business process re‐engineering/information system development to improve customer service quality
Business Process Management Journal, 1997Business process re‐engineering requires revolutionary, innovative changes to business processes in an organization in order to achieve major and dramatic improvements in the critical success factors. To accomplish these goals new technologies need to be investigated and adopted.
Mary Ann Murray, Marc P. Lynn
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2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013), 2013
Health information systems are becoming ubiquitous throughout healthcare delivery processes. Governments, enticed by the potential for improved patient care and cost reduction, are pushing for more integrated IT systems in healthcare. However, the successful adoption of these systems depends on the value they create as a service for healthcare ...
Jorge Grenha Teixeira +4 more
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Health information systems are becoming ubiquitous throughout healthcare delivery processes. Governments, enticed by the potential for improved patient care and cost reduction, are pushing for more integrated IT systems in healthcare. However, the successful adoption of these systems depends on the value they create as a service for healthcare ...
Jorge Grenha Teixeira +4 more
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Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005., 2005
An important characteristic of service sector is that customers participate in service process, and form a so-called opening production system. Thus, a dual company-customer orientation, which gives consideration to both party's inputs and outputs, needs to be built into the application of information technology in services, so that the integrated ...
null Kun Yang, null Jincheng Zhang
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An important characteristic of service sector is that customers participate in service process, and form a so-called opening production system. Thus, a dual company-customer orientation, which gives consideration to both party's inputs and outputs, needs to be built into the application of information technology in services, so that the integrated ...
null Kun Yang, null Jincheng Zhang
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THE INFORMATION SYSTEM FOR CONDUCTING ELECTRONIC BOOK SERVICE IN CUSTOMS OFFICES
sj-economics scientific journal, 2016Documenting the course of service is one of the important activities carried out by individuals conducting checks such as Customs Service, Police, Security Services. The Customs Service to 2007 was carried out generally traditional service book in paper form. Since the end of 2007 an Electronic Book Service, which is an original idea of the officers of
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2006 International Conference on Management Science and Engineering, 2006
Ontology has been one of the hottest topic issues in artificial intelligence, knowledge engineering especially in information process. In this paper, we propose an ontology-driven information retrieval (IR) system used for mining the interesting patterns in the domain of customers' complaints of mobile communication services. As the primary research of
Ma Hui-nan +2 more
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Ontology has been one of the hottest topic issues in artificial intelligence, knowledge engineering especially in information process. In this paper, we propose an ontology-driven information retrieval (IR) system used for mining the interesting patterns in the domain of customers' complaints of mobile communication services. As the primary research of
Ma Hui-nan +2 more
openaire +1 more source