The concept of interoperability in call centres and its associated benefits
South African Journal of Information ManagementBackground: Call centres, operating for over two decades and using human agents or self-help options, remain essential in customer service but struggle with fragmented information systems.
Michael H. Berning +2 more
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Information System Development for Receiving and Handling Customer Complaints in Public Services
Devotion : Journal of Research and Community Service, 2023 Good public service is one indicator of the success of a government in providing satisfaction for the community. Along with the development of information technology, the government is also trying to improve public services by developing information systems that make it easier for people to make complaints or complaints about public services.
openaire +1 more source
Customer Discovery as the First Essential Step for Successful Health Information Technology System Development [PDF]
Healthcare Informatics Research, 2018 ObjectivesCustomer discovery (CD) is a method to determine if there are actual customers for a product/service and what they would want before actually developing the product/service. This concept, however, is rather new to health information technology (
Punyotai Thamjamrassri +5 more
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The Role of Electronic Services in Transformational Government: A Unified Services Theory Perspective and Implications for Trust [PDF]
, 2011 A major difficulty in deriving practical managerial insights from the transformational government perspective is that in the existing literature ‘transformation’ is usually expressed in terms of desirable qualities rather than concrete transformation of ...
Batista, Luciano
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The Access Model: Managing the transformation at aston university [PDF]
, 1993 Aston University Library and Information Services has followed an “access” strategy since 1985‐86, adopting the model of a specialized industrial information service.
Corrall, SM
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Asian Journal of Technology Management, 2020 . The rapid growth in computer, technology, telecommunications, information and transportation has a big impact on companies to deliver a value and experience for customers.
Rahmat Riwayat Abadi +2 more
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Design of Information Systems and Computer Sales Computer Accessories Assembly in. Billy Moon Using Visual Foxpro 9.0 [PDF]
, 2010 Sales of Computer Information Systems and Computer Assembled Accecories, is onevery important part in a company, particularly those engaged in trade. Because inactivities jualbeli transaction.
Elly Agustina J.,S.Kom.,MMSI +1 more
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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems
The Journal of Society for e-Business Studies, 2013 Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean`s Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user`s personal and companies through the introduction and use of corporate information systems.
Seong-Ho Cho, Kwang-Ho Park
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Journal of Information Systems and Technology Research, 2023 The development of information technology can make it easier to do various things, including the provision of services that use technology in providing information to customers who need and receive information. The service at PT Sumatera Sistem Integrasi is that the process of complaining about network disturbances from customers is still manual, so ...
null M Fahri Aditya Nasution +2 more
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Sistem Informasi Aplikasi Layanan Pelanggan pada PT. Pln (Persero) Area Pontianak Berbasis SMS Gateway [PDF]
, 2014 Access to information and technological developments bring changes in various systems in line with human life. One of the sample is the system of business services to the public service even PT .
Sabarudin, S. (Sabarudin)
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