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Incorporating the Dual Customer Roles in e-Service Design [PDF]
E-service involves the delivery of useful services through information technology based service delivery channels such as the Internet. A distinguishing feature of e-service is the active and significant participation of customers in the service co ...
Gregory R. Heim +2 more
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System for logistics customer service [PDF]
, 2013 The main principle of CRM is a customer oriented, consider the desires and expectations. It is necessary to in-depth analysis of the needs to improve the level of customer satisfaction.
Ochelska-Mierzejewska, Joanna
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Implementation of a Customer Services Information Systems Strategy in a Higher Education Context [PDF]
, 2007 Higher education institutions (HEIs) in the United Kingdom are undergoing strategic changes, not least being the introduction of a new fees scheme and the identification of information and communication technologies (ICTs) as central to their strategic vision.
Tayfour A. Mohammed, Helen J. Richardson
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DESIGN OF AN INFORMATION SYSTEM OF INDICATORS LOGISTICS
Visión de Futuro, 2016 Information has become a resource that provides competitive advantage to organizations; which is why it takes booming development and improvement of information systems for related potential exploitation of Information Technology and Communication (ICT ...
González Pérez, Aliesky +1 more
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From Quality to Loyalty: How TQM-Driven Service Innovation Supports Customer Retention
International Journal of Applied Research in Business and ManagementCustomer retention in insurance is increasingly influenced by rising client expectations, digital service alternatives, and stricter market-conduct regulation.
Ismail Sheik
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Proceedings of the 2013 International Conference on Information, Business and Education Technology (ICIBET-2013), 2013 Personalized information service is necessary for learners groping in the ocean of mobile learning information. Currently customization system and recommendation system can not independently and perfectly achieve real intelligent and personalized push to meet the requirements of personalized information services.
Kejun Zhuang, Yongmei Zhang
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Discrete Dynamics in Nature and Society, 2020 In some queueing systems, customers are frequently asked for giving a service quality feedback for their service at their service completion instants. Based on this phenomenon, in this paper, we model this type of queueing systems as clearing queues with
Peng Liu, Jun Lv, Tao Jiang, Xudong Chai
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Developing Service Marketing Through Successful Involvement of Customer [PDF]
, 2015 Customer Relationship Management has its roots in service marketing which is based in turn on the formative work of Berry and the IMP. Its purpose is to integrate marketing, sales, and service functions through business process automation, technological ...
Naveen, N. (Naveen)
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Developing a dining customer satisfaction measurement and response tool
, 2007 There are many customers and guests who depart a hotel or its dining and entertainment facilities with a bad taste in their mouths due to customer service situations that either went wrong completely, or simply did not meet those particular guests\u27 ...
Distefano, Mike
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Recommendation system for billing offers in retail business CRM of a lending agency
Цифровые модели и решенияIn the modern world of financial services and banking, lending agencies face increasing competition and the need to constantly improve the quality of customer service. CRM systems allow companies to collect, store and analyze customer data to help better
Alexander A. Kovalev, A.V. Mezhuev
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