Results 71 to 80 of about 707,835 (202)

Pengaruh Teknologi Informasi untuk Meningkatkan Pelayanan dalam Proses Belajar Mengajar

ComTech, 2014
In the current age of globalization there has been a new paradigm shift in the business world and has given rise to new demands on higher education institutions, it is caused by the development of competition which is characterized by interdependence of ...
Lianna Sugandi
doaj   +1 more source

Evaluating concepts for short-term control in financial service processes [PDF]

Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing ...
Behley, Dustin, Leyer, Michael
core  

Evaluation of service quality and quality of financial information service system on customer satisfaction

International journal of business, economics & management
The objectives to be obtained from the results of this research are: 1) To measure and test the influence, both partially and simultaneously, of knowledge of Service Quality and FSA Financial Information Service System(FISS) Information Quality on Customer Satisfaction at the Solo FSA Office.
Fatmah Eka Wulandari, Trio Handoko, Darsono Darsono   +2 more
openaire   +1 more source

Analysis of user acceptance, service quality, and customer satisfaction of hospital management information system

Journal of Physics: Conference Series, 2019
Nowadays, the utilization of Hospital Management Information System (SIMRS) was needed to increase the effectiveness and efficiencies of business in hospitals. Unfortunately, the implementation of SIMRS hdt been maximal because of the lack of user acceptance, system quality, and user satisfaction to the system.
P Y Lenny, S Kridanto
openaire   +1 more source

Sistem Informasi Pengolahan Dan Pelayanan Pelanggan PT. PLN Wilayah Manado Berbasis Web [PDF]

, 2010
Equitable distribution of electricity needs a framework of PT. PLN (Persero) Manado region in an effort to improve the quality of customer service. To improve the service developed a WEB based information system that supports the activities of PT.
Munaiseche, C. P. (Cindy), Ramadhani, C. (Cipta), Tajidun, L. M. (Laode)   +2 more
core  

Enhanced Intention Recognition Model Based on Text Classification

IEEE Access
Internet technology has been deeply integrated into human daily life, with a wide array of life-oriented apps significantly enhancing the convenience of daily activities.
Wenyu Shi, Vladimir Y. Mariano
doaj   +1 more source

Toward successful knowledge transfer in web-based self-service for information technology services [PDF]

, 2005
Web-based self-service has emerged as an important strategy for providing pre- and post-sales customer support. Yet, there is a dearth of theoretical or empirical research concerning the organisational, customer-oriented, knowledge-based, and employee ...
Cooper, Vanessa, Lichtenstein, Sharman, Smith, Ross   +2 more
core   +1 more source

Käsitteellinen tarkastelu asiakaslähtöisyydestä tietojärjestelmien kehittämisessä

Finnish Journal of eHealth and eWelfare, 2015
Käsitteellisen tarkastelun tavoitteena on etsiä näkökulma, jonka pohjalta asiakaslähtöisyyttä voi analysoida ja hyödyntää myös tietojärjestelmän kehittämistyön osana.
Jari Smedberg
doaj  

Boosting Total Relationship Marketing [PDF]

This paper explores the track of marketing, by referring to the literature, through the advancements in digitalized technological systems particularly Information Technologies (IT), the emergence of a more broadly educated and more discerning consumer ...
Aykut, Arslan
core   +1 more source

DEVELOPMENT OF INFORMATION SYSTEMS FOR SERVICE AND CUSTOMER COMPLAINTS USING THE EXTREME PROGRAMMING METHOD

Jurnal Teknoinfo, 2023
The Regional Drinking Water Company (abbreviated as PDAM in Indonesian) Tirta Yapono strives to provide the best service for its customers by providing access to information and complaints for the general public. However, currently the provision of information about company programs uses the company's web portal.
openaire   +1 more source