Results 11 to 20 of about 551,822 (211)
Non recursive model of consumer satisfaction and trust [PDF]
Management Science Letters, 2021 This study was designed to identify and analyze the effect of perceived value, differentiation, and emotional branding on customer satisfaction and trust; non-recursive influence between customer satisfaction and customer trust of the vivo smartphone in ...
Napitupulu, Runggu Besmandala +3 more
doaj +1 more source
Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana
SAGE Open, 2020 This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance.
James Agyei +4 more
doaj +1 more source
Journal of Accounting and Finance in Emerging Economies, 2020 The automated service quality is a critical decider to scale customer commitment in commercial banking industry. Customer trust mediates the direct relationship among automated service quality and customer commitment.
Shahar Yar +3 more
doaj +1 more source
Jurnal Riset Manajemen Sains Indonesia, 2015 The purpose of this research are to: examine empirically the effect of customer satisfaction to trust on customer, the impact of security to trust on customer, the impact of the customer satisfaction to repurchase intention on customer, the effect of ...
Mohammad Rizan +2 more
doaj +1 more source
Pengaruh Commitment, Trust terhadap Customer Satisfaction dan Customer Loyalty
Widya Manajemen, 2022 The purpose of this study was to determine the analysis of the influence of commitment, trust on customer satisfaction, and customer loyalty in Bento Kopi Yogyakarta. This research is quantitative research. The sample in this study is part of the target population, 100 respondents from Bento Kopi Yogyakarta customers, where the sample is determined by ...
Ida Bagus Nyoman Udayana +2 more
openaire +1 more source
Customer Loyalty Analysis in PT. BNI-46 (Persero) Support Branch of Graha Pangeran Surabaya
IJEBD (International Journal of Entrepreneurship and Business Development), 2021 BANK is a financial institution that plays an important role in the economy which influences the movement of economic growth with the aim of improving the standard of living of the people at large.
Apria Tika Dewi, Dhani Ichsanuddin Nur
doaj +1 more source
Studies and Scientific Researches: Economics Edition, 2023 This study aims to analyze the effect of e-service quality on continuance intention which is mediated by customer trust and customer satisfaction on mobile health applications user.
Anitha Soleha Satria +1 more
doaj +3 more sources
Jurnal Ekonomi dan Bisnis, 2017 This study aimed to describe and analyze the effect of customer relationship management on customer loyalty to the brand trust and customer satisfaction as an intervening variable.
Agustina Maulidatur Rika
doaj +1 more source
The effect of selected marketing activities and promotions on the consumers buying behavior
Business: Theory and Practice, 2022 The core purpose of this study is to determine the impact of electronics marketing (word of mouth), perceived value, and social networking on customer buying behaviour through customer trust in the context of cosmetic industry of Jordan.
Mohammad Alhalalmeh +5 more
doaj +1 more source
Assuring Customer Value, Customer Experience, and Trust to Improve Customer Loyalty
JURNAL DINAMIKA MANAJEMEN DAN BISNIS, 2023 Consumer loyalty may be influenced by consumer trust. Consumer experience and customer value are only two of the many elements that contribute to consumer trust. Through consumer trust, this study seeks to examine the impact of customer value and customer experience on customer loyalty.
Indah Febriyanti, Tuti, Meylani
openaire +2 more sources