Results 231 to 240 of about 19,160 (264)

The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust

Sustainable Production and Consumption, 2021
Tahir Islam, Abdul Hameed Pitafi, Rehmani M   +2 more
exaly  

Customer Trust Infrastructure: From Trust as Outcome to Trust as Organizational Design

Organizations face persistent and measurable trust deficits with their customers. The dominant response has been metric accumulation: Net Promoter Score, customer satisfaction indices, sentiment tracking, and loyalty data. These instruments measure the presence or absence of trust as an outcome. None of them tells an organization how trust is produced,
openaire   +1 more source

Cases of nominal trust by custom

Yonsei Law Review, 2021
openaire   +1 more source

The Impact of Perceived Justice and Customer Trust on Customer Loyalty

2023
Akuthota Sankar Rao, Venkatesh Vakamullu, Madhusudhan Mishra, Damodar Suar   +3 more
openaire   +1 more source

Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust

Journal of Hospitality and Tourism Management, 2020
Ming-Way Li, Hsiu-Yu Teng
exaly  

Customer perspective: the quest for customer trust

Anton Didenko, Natalia Jevglevskaja, Ross P. Buckley   +2 more
openaire   +1 more source

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships

International Journal of Bank Marketing, 2018
Muslim Amin, Ahmad Nizam
exaly  

CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction

International Journal of Hospitality Management, 2013
Patricia Martinez, Ignacio Rodríguez Del Bosque   +1 more
exaly  

Customer Trust Management

2003
openaire   +1 more source