Results 231 to 238 of about 1,489,843 (238)

The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting

Journal of Service Management, 2003
Chatura Ranaweera, Jaideep Prabhu
exaly  

A comprehensive model of customer trust in two retail stores

Journal of Service Management, 2009
Sandro Castaldo, Paolo Guenzi
exaly  

The development of initial trust in an online company by new customers

Information and Management, 2004
William Hampton-Sosa, Marios Koufaris
exaly  

Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust

Journal of Retailing and Consumer Services
Dmitri Markovitch, Rusty A Stough
exaly  

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Journal of Services Marketing, 2013
Beomjoon Choi, Suna La
exaly  

Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers

Journal of Marketing Research, 2008
exaly  

Effects of cognitive and affective trust on online customer behavior

Marketing Intelligence and Planning, 2019
exaly  

Impact of trust on the relationship of e-service quality and customer satisfaction

EuroMed Journal of Business, 2015
exaly