The Effect Of Customer Satisfaction, Customer Trust On Custromer Loyalty Of The Card Users Of PT. Indosat Tbk [PDF]
, 2012 The research was conducted on Indosat GSM cellular card customers residing in the city of Bandung. The purpose of this study was to determine whether there is an effect of customer satisfaction and customer trust on customer loyalty in the PT.
Nur, Hayati
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Manajemen dan Bisnis, 2010 The purpose of this study is to examine the effect of customer satisfaction on customer loyalty, the effect of trust on customer loyalty, the effect of switching cost as moderating variable on the relationship between customer satisfaction and customer ...
Ari Setiyaningrum
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Analisis Pengaruh Citra Merek dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Sim Card Telkomsel (Studi Kasus Pada Mahasiswa FEB UMS) [PDF]
, 2018 The aim of this research was to examine the effects of customer satisfaction towards trust in the brand, customer satisfaction towards customer retention, switching cost towards customer retention and trust in the brandtowards customer retention.
, Prof. Dr. Wahyuddin, M.S. +1 more
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Mediasi dan Pengaruh Switching Cost terhadap Loyalitas Pelanggan
Journal the Winners, 2008 Article presents a measurement of the effects of satisfaction and trust in connection with customer loyalty, and a direct and indirect effects of switching cost on customer loyalty. Data were collected from 42 respondents coming from GSM customers. Data
Rina Astini
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3D avatar seller's effect on online consumer's purchasing behavior: a trust transference perspective [PDF]
, 2011 The emerging 3D virtual worlds attract more and more people to participate in the virtual environment, creating a new market for business to sell their products. In 3D virtual worlds, members mainly interact with each other through avatars.
Lee, Kun-Chang +2 more
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Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java [PDF]
, 2015 The purpose of the present study was to describe the relationships among service quality, customer trust and customer religious commitment on customer satisfaction and loyalty of Islamic banks in East Java.
Akhmad, S. (Sabarudin) +2 more
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CUSTOMER PERCEIVED VALUE DAN CUSTOMER TRUST: IDENTIFIKASI KEPUASAN DAN LOYALITAS KONSUMEN GO-CAR
Journal of Management and Business Review, 2019 Tujuan penelitian ini adalah untuk mengetahui pengaruh customer perceived value dan customer trust terhadap kepuasan dan loyalitas konsumen. Studi kasus pada mahasiswa Universitas sriwijaya kampus Palembang pengguna Go-car.
Yeri Resika +2 more
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Cogent Business & Management, 2023 This study explores the role of perceived customer value and loyalty relationships in mobile wallet (M-wallet). The study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional value ...
Amol S. Dhaigude +3 more
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Customer satisfaction and trust interaction model
Management Science Letters, 2021 The purpose of this study is to identify and analyze the interaction between customer satisfaction and trust in a structural model. Sample consists of 210 Suzuki motor bikes’ users, aged 17-64, domiciled in Medan. Structural equation model approach is used to process raw data.
Napitupulu, Runggu Besmandala +3 more
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PENGARUH KEPUASAN KONSUMEN DAN KEAMANAN TERHADAP KEPERCAYAAN SERTA DAMPAKNYA PADA MINAT MEMBELI KEMBALI (SURVEI PADA PELANGGAN TOKO ONLINE ELEVENIA) [PDF]
, 2016 Kemal Abu Bakar, 2016; The Influence of Customer Satisfaction and Security Toward Trust and Its Impact on Repurchase Intention of Online Website Elevenia.
BAKAR, KEMAL ABU
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