Results 241 to 250 of about 49,824 (260)

Customer loyalty in the hotel industry: the role of customer satisfaction and image

International Journal of Contemporary Hospitality Management, 2000
Dwi Suhartanto, Jay Kandampully
exaly  

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Werner Reinartz, Peter Verhoef, Manfred Krafft   +2 more
exaly  

Customers and value

2012
openaire   +1 more source

Customer Value

2015
openaire   +2 more sources

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Journal of Marketing, 2009
Christian Homburg, Torsten Bornemann, Jan Wieseke   +2 more
exaly  

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Customer value

2009
openaire   +1 more source

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Kwok Kee Wei, Zhaohua Deng, Yaobin Lu
exaly  

Customer Engagement

Journal of Service Research, 2011
Linda D Hollebeek, Biljana Jurić, Roderick Brodie   +2 more
exaly