Results 261 to 270 of about 6,219,878 (281)

The impact of customer clubs on lifetime value of banking customers

International Journal of Electronic Customer Relationship Management, 2023
Saeedeh Rajaee Harandi, Neda Abdolvand, Mohaddese Arjmand   +2 more
openaire   +1 more source

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C. Verhoef
exaly  

A Framework of Analyzing Customer Value by Customer Value Matrix

International Journal of Industrial and Systems Engineering
Yun Ning Liu, Kai Fu Yang, Hao Wei Yang, Hsin Hung Wu   +3 more
openaire   +1 more source

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

Journal of Service Research, 2010
Sebastian Tillmanns, Bas Donkers, Lerzan Aksoy   +2 more
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

Customer Values

2013
openaire   +2 more sources

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Peter C. Verhoef, Vikas Mittal, Doreén Pick   +2 more
exaly  

Customer Satisfaction and Customer Value

2015
openaire   +1 more source

Customer Value

2023
openaire   +1 more source

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas Gruen
exaly