Results 221 to 230 of about 316,619 (267)

A Critical Review of the E-Satisfaction Literature

American Behavioral Scientist, 2008
User satisfaction is essential to the success of any Web site. Satisfaction with electronic environments, or e-satisfaction, drives traffic to Web sites and encourages repeated use of a site. However, the e-satisfaction literature has not been critically examined to assess e-satisfaction scales that currently exist in an effort to determine potential ...
null Qimei Chen, Shelly Rodgers, null Yi He   +2 more
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E-Satisfaction: A Moroccan Replication and Extension

Services Marketing Quarterly, 2014
This study contributes towards the establishment of external validity for Szymanski and Hise's (2000) e-satisfaction model by extending the measurement and predictors of e-satisfaction to a cross-cultural context using a sample of Moroccan online consumers.
Catherine Bachleda, Yassine Selmouni
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From E-Satisfaction to E-Repurchase Intention: How Is E-Repurchase Intention Mediated by E-Satisfaction and Moderated by Traditional Shopping Attitudes?

2022
Successive developments in information technologies have brought important developments in the business world, one of which is e-commerce. Undoubtedly, consumers’ continuous adoption of online shopping, which has been specially accelerated as the result of the pandemic, is not likely to end or reduce after the Covid-19 passes, increasing volume and ...
Demirbaş, E., Uray, Nimet, Gültekin, Salman, G., Uray, N.   +3 more
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Relationship between Equity and e-Satisfaction

Journal of Global Academy of Marketing Science, 2001
Abstract In Internet age, traditional transaction concepts are being examined in new perspectives. Electronic commerce, as a new transaction paradigm, is being paid attention to reexamine traditional marketing theories. In this study, equity is adapted to electronic commerce.
Kyung Hoon Kim, Dong Yul Kim
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The Effects of Involvement on E-Satisfaction Models

Services Marketing Quarterly, 2011
E-tailing has changed the fundamental structure of marketing channels and consumer behavior. At the same time, consumer satisfaction is becoming even more critical to the survival and growth of e-tailers as they face both traditional and nontraditional competition. The two main objectives of this study are to find: (a) whether the disconfirmation model
Soo-Young Moon, George C. Philip, Stephanie Moon   +2 more
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E-Satisfaction and E-Loyalty

International Journal of Online Marketing, 2016
The aim of this study is to examine the effect of most important factors of online shopping such as brand, price, and service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping in the Indian e-commerce context.
Gyaneshwar Singh Kushwaha, Mukesh Kaushal   +1 more
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Relating E-satisfaction to Behavorial Outcomes: An Empirical Study

SSRN Electronic Journal, 2003
Prior work has examined antecedents and behavioral outcomes of satisfaction in an offline setting but few studies explore whether the findings hold for increasingly important online settings. This paper extends the prior work to explore the antecedents of e‐satisfaction and the relations between e‐satisfaction and two new behaviorial outcomes related ...
Harvir S. Bansal, Gordon H.G. McDougall, Shane S. Dikolli, Karen L. Sedatole   +3 more
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E‐service quality as antecedent to e‐satisfaction

Online Information Review, 2012
PurposeThe purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e‐service quality and satisfaction with a web site involving purchase of a tourism service.Design/methodology/approachA questionnaire was administered to 300 international tourists (150 British and 150 Spanish) who had purchased
Carmen Maria Sabiote, Dolores M. Frías, José-Alberto Castañeda   +2 more
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E‐satisfaction and e‐loyalty: A contingency framework

Psychology & Marketing, 2003
AbstractThe authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e‐satisfaction has an impact on e‐loyalty, this relationship is moderated by (a) consumers' individual level factors and (b) firms' business level factors.
Rolph E. Anderson, Srini S. Srinivasan
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E-Satisfaction--A Comprehensive Framework

Second International Conference on Internet and Web Applications and Services (ICIW'07), 2007
As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. Even though this understanding appears crucial, no studies have comprehensively examined the factors that make consumers satisfied with their e-retailing experiences.
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