Results 231 to 240 of about 316,619 (267)

The investigation on dimensions of e-satisfaction for online shoes retailing

Journal of Retailing and Consumer Services, 2012
Abstract Purpose—Online retailing has become a standard component in companies' multi-channel structure. This trend also involves an increasing number of experience attribute dominated products, which traditionally rely on brick-and-mortar retailers. These manufacturers have started to open their own online retail stores.
Seiji Endo, Jun Yang, JungKun Park
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Repurchase intentions in Y generation: mediation of trust and e-satisfaction

Marketing Intelligence & Planning, 2020
PurposeResearch on online businesses has focused on the adoption of e-commerce and initial purchase behavior; repurchase intention and its antecedents remain underresearched. The present study develops an empirical model to explore the extent to which trust and e-satisfaction mediate the effect of vendor-specific attributes and customer intention to ...
Shrawan Kumar Trivedi, Mohit Yadav
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Shopping motives as antecedents of e-satisfaction and e-loyalty

Journal of Marketing Management, 2010
Customer loyalty is fundamental to the profitability and survival of e-tailers. Yet research on antecedents of e-loyalty is relatively limited. This study contributes to the literature by investigating the effect of motives for online shopping on e-satisfaction and e-loyalty.
George Christodoulides, Nina Michaelidou
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“E-Satisfaction and E-WOM in the Context of Online Hotel Reservations”

2013
Nowadays, toúrists are increasingiy informed, demanding and interested in booking hoteis on lhe inlernet. Moreover, the number of customerswho prefer and trust in sites with amateur reviews is increasing The research modei proposed wili follow a website based approach in the context of onhne hotel reservations.
Lopes, Romeu, Abrantes, José Luís, Kastenholz, Elisabeth   +2 more
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The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent

International Journal of Service Science, Management, Engineering, and Technology, 2011
The purpose of this research is to determine the key dimensions of e-retail environment characteristics which affect consumer e-satisfaction and purchase intent and to examine the mediating role of e-satisfaction and the moderating effects of consumers’ previous e-shopping experience on the relationship between e-retail environment characteristics and ...
Jung-Hwan Kim, Minjeong Kim, Jay Kandampully   +2 more
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E-satisfaction and continuance intention: The moderator role of online ratings

International Journal of Hospitality Management, 2019
Abstract Given the growing importance of SNSs (social networking sites) in the online decision-making process, the authors present a new applied theory of motivation. Drawing from gratification theory, this study develops a causality model that links online informative motivation (OIM), e-satisfaction, and online ratings to guarantee the online ...
Lobel Trong Thuy Tran, Ly Minh Thi Pham, Loc Tuan Le   +2 more
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Customers’ E-Satisfaction for Online Retailers: A Case in China

2012
Online retailers are facing increasing competitions, thus it is very important for them to attract and retain online customers. However, many factors can affect customer satisfaction in online retailing (E-satisfaction) environment. This chapter investigates the factors and their impacts on customer E-satisfaction in online retail (B–C, C–C) in China ...
Ruimei Wang, Tianzhen Wu, Weihua Wang
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Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions

Tourism Management, 2006
Abstract Information technology, especially the Internet, has transformed the modern business environment. China's hotel industry has not been exempted from this trend. Despite the growing body of literature dealing with online consumer behavior, previous research has focused on Western customers and cultures rather than upon China, the world's ...
Woo Gon Kim, Xiaojing Ma, Dong Jin Kim
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The antecedents of e-satisfaction and e-loyalty [PDF]

Timisoara Journal of Economics, 2012
The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
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Measurement of E-satisfaction: critical review of the instruments

JIMS8M: The Journal of Indian Management & Strategy, 2015
Web sites are a critical component of the rapidly growing phenomenon of e-commerce. As the expectations of online shoppers rise, the need for measuring their satisfaction becomes unavoidable. Various scholars tried to define esatisfaction and developed the instruments to measure the e-satisfaction.
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