Results 251 to 260 of about 32,324,958 (289)

E-Satisfaction--A Comprehensive Framework

Second International Conference on Internet and Web Applications and Services (ICIW'07), 2007
As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. Even though this understanding appears crucial, no studies have comprehensively examined the factors that make consumers satisfied with their e-retailing experiences.
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E‐satisfaction and e‐loyalty: A contingency framework

Psychology & Marketing, 2003
AbstractThe authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e‐satisfaction has an impact on e‐loyalty, this relationship is moderated by (a) consumers' individual level factors and (b) firms' business level factors.
Rolph E. Anderson, Srini S. Srinivasan
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The investigation on dimensions of e-satisfaction for online shoes retailing

Journal of Retailing and Consumer Services, 2012
Abstract Purpose—Online retailing has become a standard component in companies' multi-channel structure. This trend also involves an increasing number of experience attribute dominated products, which traditionally rely on brick-and-mortar retailers. These manufacturers have started to open their own online retail stores.
Seiji Endo, Jun Yang, JungKun Park
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Shopping motives as antecedents of e-satisfaction and e-loyalty

Journal of Marketing Management, 2010
Customer loyalty is fundamental to the profitability and survival of e-tailers. Yet research on antecedents of e-loyalty is relatively limited. This study contributes to the literature by investigating the effect of motives for online shopping on e-satisfaction and e-loyalty.
George Christodoulides, Nina Michaelidou
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“E-Satisfaction and E-WOM in the Context of Online Hotel Reservations”

2013
Nowadays, toúrists are increasingiy informed, demanding and interested in booking hoteis on lhe inlernet. Moreover, the number of customerswho prefer and trust in sites with amateur reviews is increasing The research modei proposed wili follow a website based approach in the context of onhne hotel reservations.
Lopes, Romeu, Abrantes, José Luís, Kastenholz, Elisabeth   +2 more
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The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent

International Journal of Service Science, Management, Engineering, and Technology, 2011
The purpose of this research is to determine the key dimensions of e-retail environment characteristics which affect consumer e-satisfaction and purchase intent and to examine the mediating role of e-satisfaction and the moderating effects of consumers’ previous e-shopping experience on the relationship between e-retail environment characteristics and ...
Jung-Hwan Kim, Minjeong Kim, Jay Kandampully   +2 more
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Measurement of E-satisfaction: critical review of the instruments

JIMS8M: The Journal of Indian Management & Strategy, 2015
Web sites are a critical component of the rapidly growing phenomenon of e-commerce. As the expectations of online shoppers rise, the need for measuring their satisfaction becomes unavoidable. Various scholars tried to define esatisfaction and developed the instruments to measure the e-satisfaction.
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Study of student's e-satisfaction from e-services of university

Asian Journal of Research in Social Sciences and Humanities, 2014
The aim of this study is to study on student's e-satisfaction from e-services of university. To achieve this purpose, students of university of Sistsn and Baluchestan have been considered as a statistical population. Cochran's equation has been used and 377 students were considered as the basis of analysis with the use of simple random sampling method.
Nour Mohammad Yaghubi, Akram Ahmadnia Chenijani, Farideh Shahraki   +2 more
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Customers’ E-Satisfaction for Online Retailers: A Case in China

2012
Online retailers are facing increasing competitions, thus it is very important for them to attract and retain online customers. However, many factors can affect customer satisfaction in online retailing (E-satisfaction) environment. This chapter investigates the factors and their impacts on customer E-satisfaction in online retail (B–C, C–C) in China ...
Ruimei Wang, Tianzhen Wu, Weihua Wang
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The antecedents of e-satisfaction and e-loyalty [PDF]

Timisoara Journal of Economics, 2012
The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
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