Results 271 to 280 of about 316,818 (309)

The Effects of Involvement on E-Satisfaction Models

Services Marketing Quarterly, 2011
E-tailing has changed the fundamental structure of marketing channels and consumer behavior. At the same time, consumer satisfaction is becoming even more critical to the survival and growth of e-tailers as they face both traditional and nontraditional competition. The two main objectives of this study are to find: (a) whether the disconfirmation model
Soo-Young Moon, George C. Philip, Stephanie Moon   +2 more
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E‐satisfaction and e‐loyalty: A contingency framework

Psychology & Marketing, 2003
AbstractThe authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e‐satisfaction has an impact on e‐loyalty, this relationship is moderated by (a) consumers' individual level factors and (b) firms' business level factors.
Rolph E. Anderson, Srini S. Srinivasan
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From E-Satisfaction to E-Repurchase Intention: How Is E-Repurchase Intention Mediated by E-Satisfaction and Moderated by Traditional Shopping Attitudes?

2022
Successive developments in information technologies have brought important developments in the business world, one of which is e-commerce. Undoubtedly, consumers’ continuous adoption of online shopping, which has been specially accelerated as the result of the pandemic, is not likely to end or reduce after the Covid-19 passes, increasing volume and ...
Demirbaş, E., Gültekin, Salman, G., Uray, N.   +2 more
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E‐service quality as antecedent to e‐satisfaction

Online Information Review, 2012
PurposeThe purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e‐service quality and satisfaction with a web site involving purchase of a tourism service.Design/methodology/approachA questionnaire was administered to 300 international tourists (150 British and 150 Spanish) who had purchased
Carmen Ma̳ Sabiote, Dolores Ma̳ Frías, J. Alberto Castañeda   +2 more
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E-Satisfaction--A Comprehensive Framework

Second International Conference on Internet and Web Applications and Services (ICIW'07), 2007
As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. Even though this understanding appears crucial, no studies have comprehensively examined the factors that make consumers satisfied with their e-retailing experiences.
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Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions

Tourism Management, 2006
Abstract Information technology, especially the Internet, has transformed the modern business environment. China's hotel industry has not been exempted from this trend. Despite the growing body of literature dealing with online consumer behavior, previous research has focused on Western customers and cultures rather than upon China, the world's ...
Woo Gon Kim, Xiaojing Ma, Dong Jin Kim
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The antecedents of e-satisfaction and e-loyalty [PDF]

Timisoara Journal of Economics, 2012
The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
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Shopping motives as antecedents of e-satisfaction and e-loyalty

Journal of Marketing Management, 2010
Customer loyalty is fundamental to the profitability and survival of e-tailers. Yet research on antecedents of e-loyalty is relatively limited. This study contributes to the literature by investigating the effect of motives for online shopping on e-satisfaction and e-loyalty.
George Christodoulides, Nina Michaelidou
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Study of student's e-satisfaction from e-services of university

Asian Journal of Research in Social Sciences and Humanities, 2014
The aim of this study is to study on student's e-satisfaction from e-services of university. To achieve this purpose, students of university of Sistsn and Baluchestan have been considered as a statistical population. Cochran's equation has been used and 377 students were considered as the basis of analysis with the use of simple random sampling method.
Nour Mohammad Yaghubi, Akram Ahmadnia Chenijani, Farideh Shahraki   +2 more
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E-Satisfaction Ratings on Merchant Reputation Systems: An Exploratory Study

e-Service Journal, 2004
The study of e-satisfaction ratings on merchant reputation systems is crucial for customers who rely on these systems as merchant recommendation systems and for merchants who intend to use these systems as a resource to improve their service quality.
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