Results 281 to 290 of about 22,454,115 (318)

E-Satisfaction--A Comprehensive Framework

Second International Conference on Internet and Web Applications and Services (ICIW'07), 2007
As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. Even though this understanding appears crucial, no studies have comprehensively examined the factors that make consumers satisfied with their e-retailing experiences.
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Repurchase intentions in Y generation: mediation of trust and e-satisfaction

Marketing Intelligence & Planning, 2020
PurposeResearch on online businesses has focused on the adoption of e-commerce and initial purchase behavior; repurchase intention and its antecedents remain underresearched. The present study develops an empirical model to explore the extent to which trust and e-satisfaction mediate the effect of vendor-specific attributes and customer intention to ...
Shrawan Kumar Trivedi, Mohit Yadav
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The investigation on dimensions of e-satisfaction for online shoes retailing

Journal of Retailing and Consumer Services, 2012
Abstract Purpose—Online retailing has become a standard component in companies' multi-channel structure. This trend also involves an increasing number of experience attribute dominated products, which traditionally rely on brick-and-mortar retailers. These manufacturers have started to open their own online retail stores.
Seiji Endo, Jun Yang, JungKun Park
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Shopping motives as antecedents of e-satisfaction and e-loyalty

Journal of Marketing Management, 2010
Customer loyalty is fundamental to the profitability and survival of e-tailers. Yet research on antecedents of e-loyalty is relatively limited. This study contributes to the literature by investigating the effect of motives for online shopping on e-satisfaction and e-loyalty.
George Christodoulides, Nina Michaelidou
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The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent

International Journal of Service Science, Management, Engineering, and Technology, 2011
The purpose of this research is to determine the key dimensions of e-retail environment characteristics which affect consumer e-satisfaction and purchase intent and to examine the mediating role of e-satisfaction and the moderating effects of consumers’ previous e-shopping experience on the relationship between e-retail environment characteristics and ...
Jung-Hwan Kim, Minjeong Kim, Jay Kandampully   +2 more
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“E-Satisfaction and E-WOM in the Context of Online Hotel Reservations”

2013
Nowadays, toúrists are increasingiy informed, demanding and interested in booking hoteis on lhe inlernet. Moreover, the number of customerswho prefer and trust in sites with amateur reviews is increasing The research modei proposed wili follow a website based approach in the context of onhne hotel reservations.
Lopes, Romeu, Abrantes, José Luís, Kastenholz, Elisabeth   +2 more
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E-satisfaction and continuance intention: The moderator role of online ratings

International Journal of Hospitality Management, 2019
Abstract Given the growing importance of SNSs (social networking sites) in the online decision-making process, the authors present a new applied theory of motivation. Drawing from gratification theory, this study develops a causality model that links online informative motivation (OIM), e-satisfaction, and online ratings to guarantee the online ...
Lobel Trong Thuy Tran, Ly Minh Thi Pham, Loc Tuan Le   +2 more
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The antecedents of e-satisfaction and e-loyalty [PDF]

Timisoara Journal of Economics, 2012
The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
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Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions

Tourism Management, 2006
Abstract Information technology, especially the Internet, has transformed the modern business environment. China's hotel industry has not been exempted from this trend. Despite the growing body of literature dealing with online consumer behavior, previous research has focused on Western customers and cultures rather than upon China, the world's ...
Woo Gon Kim, Xiaojing Ma, Dong Jin Kim
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Study of student's e-satisfaction from e-services of university

Asian Journal of Research in Social Sciences and Humanities, 2014
The aim of this study is to study on student's e-satisfaction from e-services of university. To achieve this purpose, students of university of Sistsn and Baluchestan have been considered as a statistical population. Cochran's equation has been used and 377 students were considered as the basis of analysis with the use of simple random sampling method.
Nour Mohammad Yaghubi, Akram Ahmadnia Chenijani, Farideh Shahraki   +2 more
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