Results 291 to 300 of about 22,454,115 (318)

Customers’ E-Satisfaction for Online Retailers: A Case in China

2012
Online retailers are facing increasing competitions, thus it is very important for them to attract and retain online customers. However, many factors can affect customer satisfaction in online retailing (E-satisfaction) environment. This chapter investigates the factors and their impacts on customer E-satisfaction in online retail (B–C, C–C) in China ...
Ruimei Wang, Tianzhen Wu, Weihua Wang
openaire   +1 more source

A consumer typology based on e-service quality and e-satisfaction

Journal of Retailing and Consumer Services, 2014
Abstract The increasingly systematic use of the Internet in consumers’ decision-making processes, coupled with the development of e-commerce, has led researchers and practitioners to examine issues concerning service quality and satisfaction in an online context.
Grégory Bressolles, François Durrieu, Sylvain Senecal   +2 more
openaire   +1 more source

An assessment of e-service quality, e-satisfaction and e-loyalty

South Asian Journal of Business Studies, 2019
PurposeThe purpose of this paper is to examine e-service quality (E-SQ) of online shopping in Pakistan using “E-S-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e-customer satisfaction (E-CS) and e-customer loyalty (E-CL) has been studied.Design/methodology/approachFollowing a quantitative research methodology, data were collected ...
Mukaram Ali Khan, Syed Sohaib Zubair, Maria Malik   +2 more
openaire   +1 more source

E-Satisfaction Ratings on Merchant Reputation Systems: An Exploratory Study

e-Service Journal, 2004
The study of e-satisfaction ratings on merchant reputation systems is crucial for customers who rely on these systems as merchant recommendation systems and for merchants who intend to use these systems as a resource to improve their service quality.
openaire   +1 more source

Impact of e-Satisfaction on Customer Engagement and Loyalty in E-Commerce

RSF Conference Series: Business, Management and Social Sciences
The purpose of this study is to investigate how consumer engagement and e-loyalty are affected by e-satisfaction. Customers in the Yogyakarta Special Region who use the Shopee online platform were the target of this study. Closed questionnaires were used to gather information from Shopee patrons residing in the Special Region of Yogyakarta.
Susanta Susanta, Didik Indarwanto, Dewi Novianti, Tri Saptono   +3 more
openaire   +1 more source

CONCEPTUALIZATION OF E-SERVICES QUALITY AND E-SATISFACTION: A REVIEW OF LITERATURE [PDF]

Management Research and Practice, 2012
There are various approaches to the measure quality of e-services. They have mentioned many dimensions of e-service quality provided by service organisations i.e. banking, restaurant, investment, trade etc. However, sometimes there may be confusions in selecting appropriate dimensions to assess e-services.
openaire  

E-Satisfaction in the Online Travel Context

2014
Lopes, Romeu, Abrantes, José Luís, Kastenholz, Elisabeth   +2 more
openaire   +1 more source

Spillover of workplace IT satisfaction onto job satisfaction: The roles of job fit and professional fit

International Journal of Information Management, 2020
Yi Wang
exaly  

Commute satisfaction, neighborhood satisfaction, and housing satisfaction as predictors of subjective well-being and indicators of urban livability

Travel Behaviour & Society, 2020
Kostas Mouratidis
exaly  

The Satisfaction With Life Scale and the emerging construct of life satisfaction

Journal of Positive Psychology, 2008
William Pavot, Ed Diener
exaly