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Transforming health systems in Tanzania towards universal health coverage: a scoping review of policy evolution, 1961-2025. [PDF]

BMJ Open
Kiremeji M, Kibusi SM, Eliakimu E, Mpagama SG, Julius M, Ngowi R, Armour A, Masuma J, Msemwa F, Nzeyimana E, Medarakani H, Kilindimo S, Katalambula L, Sawe H, Magembe G.   +14 more
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E‐service quality: a model of virtual service quality dimensions

Managing Service Quality, 2003
Service quality is increasingly recognised as an important aspect of electronic commerce (e‐commerce). Because the online comparison of the technical features of products is essentially costless, feasible, and easier than comparisons of products through traditional channels, service quality is the key determinant for successful e‐commerce. A conceptual
exaly   +2 more sources

A Consumer Perspective of E-Service Quality

IEEE Transactions on Engineering Management, 2005
E-service is an emerging and rapidly evolving area as demonstrated by new technological innovations introduced to improve e-service. Motivated by the growing interest in online commerce, we focus our research questions on examining the factors that contribute to e-service, the relationships among these factors and the consumers' attitude toward e ...
Xiaoni Zhang, Victor R. Prybutok
openaire   +1 more source

E-service quality expectations: A case study

Total Quality Management & Business Excellence, 2003
The paper is based on an empirical investigation of the effects of customer disposition on two levels of expectations regarding e-service quality: adequate and desired quality. Previous research indicates that customers have distinct levels of expectations with respect to the quality they desire and the quality they will find adequate in a service. The
Van Riel, Allard, Semeijn, Janjaap, Janssen, Wendy   +2 more
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Development of an E-Service Quality Model (eSQM) to Assess the Quality of E-Service

2020
E-service quality is known as a critical factor for successful implementation and decent performance of any business in electronic environment. Although many researches have been carried out in the field of service quality, there is a clear need for a theoretical model that integrates all aspects of e-service quality.
Hamed Taherdoost, Ali Hassan
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e-Service Quality

2011
The development of new orientations and focuses for the conceptualisation and measurement of electronic service quality (henceforth, e-SQ) is demonstrably necessary. This chapter is mainly addressed to highlight research avenues for improving our understanding of e-SQ management, based on a critical review of previous literature.
Jose M Barrutia, Ainhize Gilsanz
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The Conceptualization of the E-Service Quality

2021
Several research studies have focused on the conceptualization, measurement, and management of service quality and their effects in electronic environments. Most of them are based on a classic paradigm, which consists in relating the quality of e-service to customer satisfaction and loyalty.
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A new measure of e‐service quality in France

International Journal of Retail & Distribution Management, 2010
PurposeThe purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context.Design/methodology/approachStudy 1 derived scale items from the literature by content analysis.
Rolland, Sylvie, Freeman, Ina
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E-Services quality assessment framework for collaborative networks

Enterprise Information Systems, 2014
In a globalised networked economy, collaborative networks (CNs) are formed to take advantage of new business opportunities. Collaboration involves shared resources and capabilities, such as e-Services that can be dynamically composed to automate CN participants’ business processes.
Georgiana Stegaru, Cristian Danila, Ioan Stefan Sacala, Mihnea Alexandru Moisescu, Aurelian Mihai Stanescu   +4 more
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