Results 241 to 250 of about 627,511 (265)

Customer Participation, e-Service Quality, Satisfaction: (e)Service Dominant Logic Trinity

Journal of Promotion Management, 2019
This study aims to assess the effects of customer participation behavior on perceived e-service quality and satisfaction in Greek e-shops, by analyzing data collected by 335 Greek customers, employ...
openaire   +1 more source

The Dimensions of E-Service Quality

2016
Mark Springer, Craig K. Tyran
openaire   +1 more source

A Literature Evaluation on E-Service Quality and Variables Affecting E-Service Quality of Websites: Tourism Sector

The latest point that direct marketing has reached today is the marketing made in the electronic environment where all the possibilities of communication are used. It is necessary for businesses to constantly measure their website service quality from the perspective of their customers and to determine which website feature has effect on customer ...
openaire   +1 more source

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Kallol K Bagchi, Peeter Kirs
exaly  

A Service Quality Model and its Marketing Implications

European Journal of Marketing, 1984
Christian Gronroos
exaly  

Measuring Service Quality in E-Retailing

Journal of Service Research, 2006
Joel E Collier, Carol C Bienstock
exaly  

E-Service Quality

2015
openaire   +1 more source

A survey on service quality description

ACM Computing Surveys, 2013
Kyriakos Kritikos, Barbara Pernici, Pierluigi Plebani   +2 more
exaly  

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Journal of Retailing and Consumer Services, 2013
Hyun-Joo Lee, Kiseol Yang
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly