Results 261 to 265 of about 628,661 (265)
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A Conceptual Model of Service Quality
International Journal of Operations and Production Management, 1988exaly
Service quality dimensions: an examination of Grönroos’s service quality model
Managing Service Quality, 2004exaly
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Tourism Management, 2007exaly
The relationship between internal and external service quality
International Journal of Contemporary Hospitality Management, 2009exaly
Towards an e-Service Knowledge System for Improving the Quality and Adoption of e-Services.
Bostjan Sumak +2 moreopenaire +1 more source