Results 281 to 287 of about 42,486,174 (287)

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

Service quality dimensions: an examination of Grönroos’s service quality model

Managing Service Quality, 2004
Gi-Du Kang
exaly  

A survey on service quality description

ACM Computing Surveys, 2013
Cinzia Cappiello, Ivona Brandić, Pierluigi Plebani   +2 more
exaly  

Service quality models: a review

International Journal of Quality and Reliability Management, 2005
Prem Vrat, S G Deshmukh
exaly  

Measuring the quality of relationships in consumer services: an empirical study

European Journal of Marketing, 2003
Sajeev Varki
exaly  

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science, 1996
exaly  

A Conceptual Model of Service Quality

International Journal of Operations and Production Management, 1988
exaly