Results 251 to 260 of about 42,486,174 (287)
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E‐service quality: a model of virtual service quality dimensions
Managing Service Quality, 2003Jessica Santos
exaly +2 more sources
The TQM Journal, 2023
PurposeThis research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the relationship between e-service quality and customer satisfaction are also ...
J. Venkatakrishnan +2 more
semanticscholar +1 more source
PurposeThis research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the relationship between e-service quality and customer satisfaction are also ...
J. Venkatakrishnan +2 more
semanticscholar +1 more source
International Journal of Quality & Reliability Management, 2023
PurposeThe purpose of this study is to explore the interplay between electronic service quality, user experience (UX) and overall customer satisfaction.
Xenia J. Mamakou +2 more
semanticscholar +1 more source
PurposeThe purpose of this study is to explore the interplay between electronic service quality, user experience (UX) and overall customer satisfaction.
Xenia J. Mamakou +2 more
semanticscholar +1 more source
Developing a scale for gamified e-service quality in the e-retailing industry
International Journal of Retail & Distribution Management, 2023PurposeThis paper aims to develop a validated scale that can help in measuring the gamified e-service quality (GE-SQ) in the e-retailing industry.Design/methodology/approachThe paper uses a mixed-method approach to develop and validate a scale for GE-SQ.
Reihaneh Alsadat Tabaeeian +2 more
semanticscholar +1 more source
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
International Review of Retail Distribution & Consumer Research, 2022Although positive e-WOM plays a significant role in attracting new customers for e-tailers, there exists gap between the quantum of online purchases and e-WOM on e-tailer platforms. Hence, this study attempts to identify determinants of positive e-WOM on
Manu Jain, Saumya Dixit, Amit Shukla
semanticscholar +1 more source
E-service quality and e-retailers: Attribute-based multi-dimensional scaling
Computers in Human Behavior, 2021Digital retail is a technology-driven business. Customers shop with the help of cutting-edge self-service technologies deployed by marketers to enhance customer experience and e-service quality (e-SQ).
Prateek Kalia, Justin Paul
semanticscholar +1 more source