Results 251 to 260 of about 627,511 (265)

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

International Journal of Information Management, 2020
Thompson S H Teo
exaly  

The evaluation of airline service quality by fuzzy MCDM

Tourism Management, 2002
Sheng-Hshiung Tsaur, Chang-Hua Yen
exaly  

Service quality dimensions: an examination of Grönroos’s service quality model

Managing Service Quality, 2004
Gi-Du Kang
exaly  

Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services

International Journal of Information Management, 2012
Jungwoo Lee
exaly  

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

European Journal of Marketing, 1999
Josée Bloemer, Ko De Ruyter, Martin Wetzels   +2 more
exaly  

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly  

Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn

Journal of the Academy of Marketing Science, 2000
Valarie A Zeithaml
exaly  

Perceived service quality in bus transit service: A structural equation approach

Transport Policy, 2013
Juan De Oña, Rocio De Oña, Laura Eboli   +2 more
exaly  

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science, 1996
exaly  

The role of airport service quality in airport and destination choice

Journal of Retailing and Consumer Services, 2019
Catherine Prentice
exaly