PENGARUH E-SERVICE QUALITY TERHADAP E-LOYALTY DENGAN MEDIASI E-TRUST DAN E-SATISFACTION PADA NASABAH BANK SYARIAH INDONESIA PENGGUNA BSI MOBILE [PDF]
, 2023 Penelitian ini bertujuan untuk menganalisis pengaruh e-service quality terhadap e-loyalty dengan mediasi e-trust dan e-satisfaction pada nasabah Bank Syariah Indoneia pengguna BSI Mobile. Populasi penelitian ini adalah pengguna BSI Mobile aktif minimal 6
Hesti, Weningtyas
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Pattern of Identifying Factors Affecting Formation Process of Customer Loyalty in Electronic Stores [PDF]
پژوهشهای مدیریت عمومی, 2011 E-loyalty refers to stable support of e-tail customers and trying to address the issue of loyalty in the electronic environment. This term, e-loyalty combines two areas of information technology in the Internet and the concept of loyalty in behavioral ...
doaj +1 more source
Building an e-Government e-Trust Infrastructure [PDF]
American Journal of Applied Sciences, 2006 This paper presents a Trust Model for e-Government implementation. In the first part of the paper, the trust definition from different points of view (psychology, philosophy, linguistic, sociology, and mathematics) was presented. Most people think that to build trust between the government and its customers or citizens, one must start by implementing ...
Hussein Al- Omari, Ahmed Al- Omari
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Critical review of the e-loyalty literature: a purchase-centred framework [PDF]
, 2012 Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers.
Fragkos, K.C., Valvi, Aikaterini C.
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Mathematics, 2022 Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables such ...
Abdullah F. Alnaim +2 more
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Explanation and trust: what to tell the user in security and AI? [PDF]
, 2010 There is a common problem in artificial intelligence (AI) and information security. In AI, an expert system needs to be able to justify and explain a decision to the user.
Pieters, Wolter
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The case of online trust [PDF]
, 2010 “The original publication is available at www.springerlink.com”. Copyright SpringerThis paper contributes to the debate on online trust addressing the problem of whether an online environment satisfies the necessary conditions for the emergence of trust.
Taddeo, M., Turilli, M., Vaccaro, A.
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Customers repurchase intention formation in e-commerce [PDF]
, 2016 Background: Electronic loyalty (e-loyalty) has become important in the context of electronic commerce (e-commerce) in recent years. Loyal customers bring long-term revenue to companies and are known to be a valuable asset to them.
Sohrabi Safa, Nader, von Solms, Rossouw
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Network Triads: Transitivity, Referral and Venture Capital Decisions in China and Russia [PDF]
, 2005 This article examines effects of dyadic ties and interpersonal trust on referrals and investment decisions of venture capitalists in the Chinese and Russian contexts.
Batjargal, Bat
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THE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2019 The development of business through internet media (e-business) is increasingly prevalent throughout the world. Information and communication technology has also caused borderless relations and caused significant social, economic and cultural changes to ...
Saodin, Suharyono, Arifin Z., Sunarti
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