Results 251 to 260 of about 109,650 (303)
Some of the next articles are maybe not open access.
Emotions of cognitive dissonance
The 2011 International Joint Conference on Neural Networks, 2011Basic emotions correspond to bodily signals. Many psychologists think that there are only a few basic emotions, and that most emotions are combinations of these few. Here we advance a hypothesis that the number of principally different emotions is near infinite.
J.F. Fontanari +3 more
openaire +1 more source
Emotional Dissonance in Medical Social Work Practice
Social Work in Health Care, 2002This qualitative study examined several ecological aspects of medical social work practice that affect social workers' emotional well-being. Forty-seven medical social workers from seven hospitals participated in small group interviews in which practice experiences were explored.
Keith R, Nelson, Joseph R, Merighi
openaire +2 more sources
Emotional dissonance in call centre work
Journal of Managerial Psychology, 2010PurposeThe purpose of this paper is to investigate new hypotheses regarding potential correlates and underpinnings of emotional dissonance experienced in call centre work. It is argued that prior attempts to measure emotional dissonance are incomplete because such measures often do not specify which emotions are actually not shown (e.g.
Jürgen Wegge +2 more
openaire +1 more source
Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
International Journal of Hospitality Management, 2009Abstract The purpose of this study was to develop and test a model, which investigated emotional dissonance and emotional exhaustion among employees in frontline service jobs. Data were gathered via self-administered questionnaires from a sample of frontline hotel employees in Nigeria, which is one of the neglected developing sub-Saharan countries in
Osman M. Karatepe +1 more
openaire +1 more source
Cognitive dissonance and its relationship to emotional intelligence
Cognition, Brain, Behavior. An interdisciplinary journal, 2022The current study aimed to identify the level of cognitive dissonance among students of Al al-Bayt University in Jordan in terms of gender, academic specialization and level, and to reveal the predictive ability of emotional intelligence for cognitive dissonance. The study sample consisted of 235 male and female students from Al al-Bayt University. The
Omar Atallah Al-Adamat +1 more
openaire +1 more source
Emotional dissonance and burnout among cabin attendants
European Journal of Work and Organizational Psychology, 2003This study used a sample of 220 cabin attendants to test the hypothesis that emotional dissonance is an essential predictor of human service burnout. We hypothesized that, in addition to the "classical" variables in Karasek's (1979, 1998) demands-control model, emotional dissonance would make an independent contribution to explaining variance in ...
Ellen Heuven, Arnold Bakker
openaire +1 more source
Emotional Dissonance and the Information Technology Professional1
MIS Quarterly, 2008The information technology professional is regularly expected to work with colleagues in both IT and other areas of the organization. During these interactions, the IT employee is expected to conform to occupational or organizational norms regarding the display of emotion. How do these display norms affect the IT professional? This study examines an IT
Paige S. Rutner +2 more
openaire +1 more source
Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
European Journal of Work and Organizational Psychology, 2003The rapid rise of the service sector, and in particular the call centre industry has made the study of emotional labour increasingly important within the area of occupational stress research. Given high levels of turnover and absenteeism in the industry this article examines the emotional demands (emotional labour) of call centre work and their ...
K. A. Lewig, M. F. Dollard
openaire +2 more sources
The Impacts Of Emotional Intelligence And Emotional Dissonance: A Systematic Review
The European Proceedings of Social and Behavioural Sciences, 2019Over the past few years, interest in emotions has been progressive. Organizations are proposed to be an important arena for the expression of emotions. Employees who are good at dealing with emotions are said to be emotionally intelligent, and those who are incapable may suffer dissonance.
Munazza Zahra*, Daisy Mui Hung Kee
openaire +1 more source
Is emotional dissonance more prevalent in oncology care? Emotion work, burnout and coping
Psycho-Oncology, 2010AbstractObjectives: Emotional burden on oncology care workers is considerable. These workers develop confidential relationship with the patient through interpersonal communication, which entails managing their own emotions as well as the emotions displayed by their patients, and it involves a great deal of emotion work. The objectives in our study were
Mariann, Kovács +2 more
openaire +2 more sources