Results 181 to 190 of about 167,794,688 (193)

Designing a Data Quality Management Framework for CRM Platform Delivery and Consultancy

SN Computer Science, 2023
Inge van de Weerd, Sietse Overbeek
exaly  

Understanding CRM adoption stages: empirical analysis building on the TOE framework

Computers in Industry, 2019
Tiago Oliveira, Frederico Cruz-Jesus
exaly  

Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

Business Process Management Journal, 2020
Ranjan Chaudhuri, Sheshadri Chatterjee
exaly  

Are CRM systems ready for AI integration? A conceptual framework of organizational readiness for effective AI-CRM integration

Bottom Line: Managing Library Finances, 2019
Ranjan Chaudhuri, Sheshadri Chatterjee, Bang Nguyen   +2 more
exaly  

A CRM performance measurement framework: Its development process and application

Industrial Marketing Management, 2009
Young-Gul Kim
exaly  

Towards a Simplified Framework of CRM for Use in Public and Private Sectors

Journal of Information Technology Case and Application Research, 2006
Carol Pollard, Judy Young
exaly  

An integrated framework of change management for social CRM implementation

Information Systems and E-Business Management, 2020
Mona Jami Pour, Mahnaz Hosseinzadeh
exaly  

Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation

International Journal of Information Management, 2023
exaly  

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

Decision Support Systems, 2006
Thompson S H Teo, Shan L Pan
exaly  

A new procedure of market segmentation for dynamic CRM systems: a case study of airlines in Taiwan

International Journal of Information and Communication Technology, 2014
Wen-Yu Chiang
exaly