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Jurnal Teknologi Informasi dan Ilmu Komputer, 2020 Hermes One Hotel Subulussalam merupakan hotel pertama di Subulussalam dengan klasifikasi bintang tiga di Kota Subulussalam Provinsi Aceh. Hotel ini masih menggunakan sistem konvensional dalam memberikan layanan pelanggan sehingga dikhawatirkan akan ...
Siti Monalisa, Jukhri Syahputra Bacin
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Jurnal EECCIS (Electrics, Electronics, Communications, Controls, Informatics, Systems), 2013 Mengelola hubungan baik dengan pelanggan merupakan strategi perusahaan dalam rangka meningkatkan loyalitas penggunaan produk/jasa yang ditawarkan oleh perusahaan.
Rika Yunitarini +2 more
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Unlocking the power of AI in CRM: A comprehensive multidimensional exploration
Journal of Innovation & KnowledgeArtificial intelligence (AI) is revolutionising customer relationship management (CRM) across various sectors, fundamentally altering strategic business operations.
Khadija Khamis Alnofeli +2 more
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Cultural dimensions and CRM systems implementation: a preliminary framework [PDF]
, 2006 Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose.
Brooks, L +7 more
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Cultural Dimensions And CRM Systems: A Cross-Cultural Case Study’ [PDF]
, 2006 Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular.
Brooks, L, Ali, M, Alshawi, S
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Evaluation of the implementation of CRM in developing countries [PDF]
, 2010 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Managing relations with customers has been a main concern for business organisations from different sizes and fields.
Almotairi, Mohammad AT
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Towards a taxonomy of reusable CRM requirements for the Not for Profit sector [PDF]
, 2011 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Traditional (or commercial) CRM is a well-defined domain but there is currently no generally accepted definition of what constitutes CRM in the not for ...
Flory, Peter
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Analisis Dan Perancangan E-CRM Wakagangga Menggunakan Metode Framework Of Dynamic CRM
Smart Techno (Smart Technology, Informatics and Technopreneurship), 2021 In terms of data processing and decision making for an agency, institution or business entity requires a lot of consideration. In the field of tourism, making decisions to be able to attract tourists requires various data, for example the small amount of consumer bio data and the things they like.
null Chandra Wulandari +2 more
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JIKI (Jurnal llmu Komputer & lnformatika), 2023 Salon XYZ merupakan salah satu salon yang bekerja dibidang pelayanan jasa kecantikan yang menawarkan berbagai macam pelayanan dan perawatan baik dari hair style, face treatment, dan juga melayani rias pengantin meliputi sanggul dan make up. Salon XYZ selalu berusaha untuk memberikan kualitas pelayanan yang aman dan terpercaya.
Agus Umar Hamdani +2 more
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Customer Relationship Management (CRM) In Small And Medium Tourism Enterprises: A Dynamic Capabilities Perspective [PDF]
Tourism and Hospitality Management, 2018 Purpose – The objective of this study is to develop an integrated framework incorporating Customer Relationship Management (CRM) and Dynamic capabilities (DC) together for Tourism Small and Medium Enterprises (SMEs).
Vu Minh Ngo +3 more
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