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Does hotel management matter to overcoming the COVID-19 crisis? The Spanish case. [PDF]
Tour Manag, 2022 This paper analyses the influence that the initial actions and strategies pursued by hotel managers have on the recovery of occupancy after a crisis such as the COVID-19 pandemic. To do this, a specific survey is carried out on managers of Spanish hotels.
Hidalgo A +5 more
europepmc +2 more sources
Effects of COVID-19 on hotel marketing and management: a perspective article
International Journal of Contemporary Hospitality Management, 2020 This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in the hotel sector.,This paper is based on an overview of the relevant ...
Yangyang Jiang, Jun Wen
exaly +2 more sources
International Journal of Hospitality Management, 2020 Highlights • A comprehensive review of the impact of COVID-19 on China’s hotel industry.• A COVID-19 management framework which addresses the anti-pandemic phases, principles, and strategies.• And four Post-COVID-19 strategies including multi-business ...
Fei Hao, Qu Xiao, Kaye Kye Sung Chon
exaly +2 more sources
International Journal of Hospitality Management, 2019 The subject of human resource management in hotels’ environmentally friendly management remains relatively underexplored. This study examines how to improve employees’ eco-friendly behavior and hotels’ environmental performance through green human ...
Woo Gon Kim, Hyung-Min Choi
exaly +2 more sources
The effect of paylater on purchase decision and continuance intention in generation Z at GoFood application [PDF]
E3S Web of Conferences, 2023 In the age of digitalization, technology and information are developing rapidly, and the internet network is widespread, allowing individuals to do numerous transactions online.
Budiman Cindy +3 more
doaj +1 more source
Continuance Intention on Using E-Payment in Hotel Business [PDF]
E3S Web of Conferences, 2023 This study aims to analyze the continuance intention of using e-payment technology in the hotel business, focusing on sustainable usage. The research adopts a quantitative approach and includes 207 respondents who actively use e-payment technology ...
Jennifer Catharina Chrisyana +3 more
doaj +1 more source
The Influence of e-WOM and Brand Image on Hotel Booking Intention in Jakarta: A Study of Generation Z [PDF]
E3S Web of Conferences, 2023 The era of digitization has made every daily activity involve some form of digital media or online interaction. The number of individuals using the Internet in Indonesia is expected to continue rising alongside the increase in population.
Lina +3 more
doaj +1 more source
The effect of eWOM and e-service quality on purchase intention at Artic.house restaurant [PDF]
E3S Web of Conferences, 2023 This study aims to determine the effect of eWOM and e-service quality on purchase intentions at Arctic House restaurant. Quantitative data is formulated through the SPSS application.
Limwirya Maharani Juliette +2 more
doaj +1 more source
Customers’ Motivation to Adopt Augmented Reality (AR) Technology in a Restaurant [PDF]
E3S Web of Conferences, 2023 The food service business has been completely transformed over a decade. It’s due to the introduction of smart technology, which has resulted in an improved experience for customers while also enhancing the industry’s operational efficiency.
Karimun Vincent Kuonadi +2 more
doaj +1 more source
The Impact of Self-Order Kiosk and Service Quality on Customer Experience in McDonald’s Citra Garden 6 Jakarta [PDF]
E3S Web of Conferences, 2023 The COVID-19 pandemic has accelerated the adoption of many kinds of technology in the food service industry. One of the commonly encountered technologies is Self-Order Kiosk (SOK).
Stanley Berthania +2 more
doaj +1 more source