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HOTELS: A TYPOLOGY OF AMENITIES AND SERVICES

2023
Hotels can be classified as high-end luxury, full service, historic inns and boutique hotels, focused or select service, affordable and limited service, extended stay, timeshare and destination clubs, and motels, to name a few. Depending on the type of hotel, different amenities are provided.
V Vijaya Lakshmi, E Shirin Hima Bindu
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Service Quality in the Hotel Industry

Cornell Hospitality Quarterly, 2009
An analysis of 168 critical incidents of service success or failure for seventeen hotels in Hong Kong found that the most common critical incident involved a hotel employee responding to a guest request. That stands in contrast to an earlier study conducted in Western hotels that identified service recovery as the most common critical incident.
Eliza Ching Yick Tse, Suk-Ching Ho
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User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels

2019
With the dramatic development of AI technology, the concept of robotic hotel is entering the public’s awareness. Although AI application brings in high efficiency, low labor cost and novelty, practical operation of robotic hotels still faces with challenges.
Yaozhi Zhang, Shanshan Qi
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Recommendation service for hotel applications on blockchain