Results 251 to 260 of about 4,321,512 (302)
Some of the next articles are maybe not open access.
2020
Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for
Galina Rybachek, Nina Mozhaeva
openaire +1 more source
Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for
Galina Rybachek, Nina Mozhaeva
openaire +1 more source
Managing Service Quality: An International Journal, 1991
Examines the perceptual blueprinting technique and its potential for monitoring, improving and controlling service quality within the healthcare community. Outlines the model for perceptual blueprinting in its four stages and describes the implications of possible results of using the system.
M. Senior, L. Randall
openaire +1 more source
Examines the perceptual blueprinting technique and its potential for monitoring, improving and controlling service quality within the healthcare community. Outlines the model for perceptual blueprinting in its four stages and describes the implications of possible results of using the system.
M. Senior, L. Randall
openaire +1 more source
A Hotelling queue model with probabilistic service
Operations Research Letters, 2016zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Xiaoya Xu +3 more
openaire +2 more sources
Journal of Vacation Marketing, 2016
Reports from the UN World Tourism Organization, the World Travel and Tourism Council, the European Travel Commission, Amadeus, and other similar organizations are all unanimous, the future of tourism and hospitality is prosperous.
Ascencao Mario Passos, Tuominen Pasi
openaire +1 more source
Reports from the UN World Tourism Organization, the World Travel and Tourism Council, the European Travel Commission, Amadeus, and other similar organizations are all unanimous, the future of tourism and hospitality is prosperous.
Ascencao Mario Passos, Tuominen Pasi
openaire +1 more source
Sacarino, a Service Robot in a Hotel Environment
2014This paper presents Sacarino, a service robot whose purpose is to work in a hotel providing information for guests about the hotel services and accompanying them through the hotel spaces. The article describes the three levels of the development of Sacarino: the hardware level, with the sensors, actuators and robot performance; the architecture level ...
Eduardo Zalama Casanova +6 more
openaire +2 more sources
ASSESSMENT OF SERVICE QUALITY OF CONSUMERS OF HOTEL SERVICES
Scientific Review Theory and Practice, 2021The modern situation in the market of hotel services is characterized by high extent of the competition, in this regard hotels need to provide high-quality services. The happening processes in hotel economy cause need of search and introduction of new approaches, forms and methods of effective management of components of consumer appeal of hotels ...
openaire +1 more source
Consumer Evaluation of Hotel Service Robots
2017In light of the trend in integrating artificial intelligence and robotics into tourism and hospitality operations, it is important to understand consumer responses to hotel service robots. Two studies were conducted to achieve this objective: an online survey and a laboratory experiment using measurements of automatic emotional reactions via biosensors.
Iis P. Tussyadiah, Sangwon Park
openaire +4 more sources
EVALUATION OF HOTEL SERVICE ACTIVITIES
Экономика и предпринимательство, 2023Актуальность темы исследования обусловлена тем, что в нынешнем динамично развивающемся мире нужно предлагать новые усовершенствованные услуги клиенту, которые позволят выделиться среди конкурентов, особенно в сфере сервиса. Дополнительные услуги повышают интерес к предприятию и тем самым увеличивают прибыль.
openaire +1 more source
Improving hotel services by developing the skills of employees in hotels
Экономика и предпринимательство, 2020В статье обсуждается важность человеческого фактора для улучшения услуг, предоставляемых гостям в гостиничном секторе, каковы наиболее важные навыки для работников в этом секторе и каковы способы повышения этих навыков, поскольку в статье объясняются предлагаемые шаги и правила, которых поставщик услуг должен придерживаться, чтобы предоставлять ...
openaire +1 more source