Results 31 to 40 of about 31,214,255 (342)
Standard Resort Hospitality Elements: A Performance and Impact Analysis [PDF]
, 2011 When customers decide which resort to visit for vacation or leisure needs, their choice is primarily purpose or activity driven. This fact has dictated a research program focusing primarily on understanding these principal attributes.
Brey, Eric T. +3 more
core +1 more source
Importance-performance analysis grid.
, 2022 Importance-performance analysis grid.
Long Van Hoang (12153064) +4 more
core +1 more source
Backpackers Expectation and Satisfaction towards Budget Hotel: a Case Study in Penang
Almatourism, 2016 Penang has been the popular cultural heritage tourism attractions in Malaysia. Penang has great potential to develop and offers its cultural and heritage products and experiences to local and foreign visitors.
Ahmad R. Albattat, Hanif Amer
doaj +1 more source
ANALISIS KESENJANGAN PADA PELAYANAN PENDAFTARAN TANAH PERTAMA KALI DI KANTOR PERTANAHAN KOTA BEKASI
Jurnal Ilmu Keluarga dan Konsumen, 2015 In order to increase service performance of government agencies, the stakeholders have to pay attention to the satisfaction of the public it serves.
Nono Sukirno +2 more
doaj +1 more source
TINGKAT KEPUASAN PEMOHON PENSERTIFIKATAN TANAH PADA KANTOR PERTANAHAN
Jurnal Ilmu Keluarga dan Konsumen, 2016 Land Service has strategic significance for the benefit of society, especially in order to provide legal certainty and legal protection of a plot so that the public expects land services are easily accessible, cheap, fast, and give satisfaction to the ...
Amrieh Samad Soemargo +2 more
doaj +1 more source
THE CONSTRUCTION OF IMPORTANCE-PERFORMANCE GRID IN TOURIST SERVICES RESEARCH WITHOUT THE DIRECT DETERMINATION OF THE ATTRIBUTES IMPORTANCE [PDF]
Annals of the University of Oradea: Economic Science, 2012 The importance-performance grid is a marketing instrument used to make decisions regarding the growth of the consumers’ satisfaction, by optimizing the attributes of products. This grid is a useful instrument, as it is shown in the paper, to the extent
Ban Olimpia
doaj
European Journal of Tourism Research, 2015 In this paper we use the Importance-Performance Analysis (IPA) scheme in order to analyze tourist satisfaction in a holiday destination. Arising from service and tourism marketing literatures, the study selects a set of components of the tourism ...
Alessandro Nisco +2 more
doaj +1 more source
Improving Employee Satisfaction Priority through Performance Control Matrix [PDF]
International Journal of Supply and Operations Management, 2014 The study addresses Performance Control Matrix (PCM) to determine service quality items of priority for improvement. Most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting ...
Shun-Hsing Chen, Ming-Che Chen
doaj +3 more sources
Importance-Performance-Simplicity analysis: Prioritizing IPA matrix attributes from simplicity point of view [PDF]
Management Science Letters, 2012 Importance-Performance Analysis (IPA) model is a simple and flexible tool to evaluate the organization’s strengths and weaknesses to implement the necessary resources in an appropriate manner.
Alireza Hosseini +2 more
doaj
Journal of Information Systems and Informatics, 2022 The development of Information Technology today has brought many changes in various fields of human life. One of them is the field of transportation services.
Merry Agustina +2 more
doaj +1 more source