Results 11 to 20 of about 31,214,255 (342)

Importance-Performance Analysis (IPA) on Factors Affecting Agility of Iranian Auditing Organizations [PDF]

International Journal of Management, Accounting and Economics, 2015
Many auditors are now encountering agile management methodologies for the first time. In some cases, this can cause problems for the audit process because the methodology is very different from traditional approaches. Aside from the difficulties faced by
Marzieh Fallah, Gholamreza Jamali, Seyyed Mousavi   +2 more
doaj   +2 more sources

Analysis Of Customer Satisfaction With Packaged Drinking Water Products Using Service Quality (SERVQUAL) And Importance Performance Analysis (IPA) Methods

Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
PT. XYZ is a bottled mineral water manufacturer in Gresik, striving to deliver customer satisfaction and stay competitive. This study aims to quantify consumer satisfaction with PT. XYZ's product quality.
Muhammad Helmi Maulana, Moch. Nuruddin
doaj   +2 more sources

BPRS Performance Evaluation Using Importance-Performance Analysis (IPA)

Amwaluna: Jurnal Ekonomi dan Keuangan Syariah, 2023
BPRS (Bank Pembiayaan Rakyat Syariah) is a bank that conducts its business activities based on Sharia procedures. However, its assets and financing are still relatively small compared to commercial banks. One of the reasons for this is that BPRS is limited in providing services for payment transactions.
Yayat Rahmat Hidayat, Mohammad Andri Ibrahim, Popon Srisusilawati, Nanik Eprianti, Intan Manggala Wijayanti   +4 more
openaire   +1 more source

Service Satisfaction Based on Performance Index and Importance Performance Analysis (IPA)

Innovation Business Management and Accounting Journal, 2022
Evaluation of service performance is something that needs to be done regularly in order to improve its quality. This research is intended to measure the level of satisfaction or expectations of lecturers and users by using ten service elements as measurement items, with a sample of 80 respondents in XyZ University.
Hermanto Hermanto, Riza Bahtiar Sulistyan, Hassan Touati   +2 more
openaire   +1 more source

ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS

Jurnal Teknoif Teknik Informatika Institut Teknologi Padang, 2020
Industri jasa pengiriman barang di Indonesia maupun global berkembang sangat pesat.Hal itu dikarenakan nilai transaksi e-commerce atau toko online yang terus meningkat tiap tahunnya.Seiring dengan perkembangan bisnis e-commerce, maka dibutuhkan jasa ...
Eva Yulianti, Tengku Umbara
doaj   +1 more source

Evaluation on Spatial Quality in Retail Stores through Importance-Performance Analysis (IPA)

Iconarp International Journal of Architecture and Planning, 2023
In today's world, where consumption is increasing rapidly, the designs of retail stores have gained importance with the increasing competition between institutions. One of the most predominant factors in the contact of the store with the customer is the
Reyhan Midilli Sarı, İrem Bekar
doaj   +1 more source

The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services [PDF]

Journal of theoretical and applied electronic commerce research, 2011
L'objectif de cet article est d'évaluer les avantages d'un projet japonais d'administration en ligne. Dans cette recherche, la grille d'analyse de l'importance et de la performance (IPA) a été utilisée pour mesurer les avantages de l'administration en ligne du point de vue des utilisateurs.
Meng Seng Wong, Hideki Nishimoto, George Philip   +2 more
openaire   +2 more sources

Analisis Kepuasan Pelanggan Dengan Importance Performance Analysis (IPA)

Jurnal Ekonomi & Manajemen Indonesia, 2023
The purpose of this study was to determine customer satisfaction based on service quality and marketing mix variables using the Importance Performance Analysis Method and in which quadrant is customer satisfaction at Anyi Ethnik Stores in Tenggarong using the Importance Performance Analysis Method.
Yonathan Palinggi, Sabran Sabran, Hamji Hamji   +2 more
openaire   +1 more source

New applications for importance-performance analysis (IPA) in higher education [PDF]

Journal of Management Development, 2017
Purpose The constantly evolving higher education (HE) sector is creating a need for new business models and tools for evaluating performance. In this paper, an overview of the importance-performance analysis (IPA) model and its applicability as a management tool for assessing student satisfaction in the HE sector is provided. The purpose of this paper
McLeay, Fraser, Robson, Andrew, Yusoff, Mazirah   +2 more
openaire   +1 more source

ANALISIS KUALITAS PELAYANAN KLINIK DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA)

, 2021
ABSTRAKSetiap pelanggan mengharapkan mendapatkan layanan yang optimal. Oleh karena itu jika tidak direspon baik oleh perusahaan akan menyebabkan turunnya minat pelanggan.
Wibowo, Heri, Wardana, Marcelly Widya, Hidayat, Entus   +2 more
core   +2 more sources