Results 131 to 140 of about 696,449 (312)
Total Quality Management in Libraries: A Short Review
Türk Kütüphaneciliği, 2013 Total Quality Management (TQM), is a management style that aimed at customer satisfaction. In the organisations in which TQM is applied customer is in the centre of the organization. In other words, in this kind of organisations the customer comes before
Erol Yılmaz
doaj
Institutional Ownership and Corporate Sustainability Performance—A Meta‐Analysis
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the relationship between institutional ownership (IO) and corporate sustainability performance (SP), addressing inconsistent findings in prior research and clarifying the boundary conditions of this relationship by testing a defined set of potential moderators.
Hans Henrik Scherer +2 more
wiley +1 more source
Established firms often fail to maintain leadership following disruptive market shifts. We argue that such firms are more prone to internal resistance. A radical adjustment of assets affects the distribution of employee rents, creating winners and losers.
Enrico Perotti, James Dow
core
Reduction Inshipment Delinquencies Andproduct Lead TIME Onenhancing Customer Service: a Case Study [PDF]
, 2014 REDUCTION INSHIPMENT DELINQUENCIES ANDPRODUCT LEAD TIME ONENHANCING CUSTOMER SERVICE: A CASE STUDY. Customer service plays an important role in an organization\u27s ability to generate income and revenue. From this perspective, customer service should be
K, J. (Jayaraman) +2 more
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Greening Under Pressure: Climate Change Exposure and Eco‐Innovation
Business Strategy and the Environment, EarlyView.ABSTRACT This study explores the impact of climate change exposure on corporate eco‐innovation. Recognizing the urgent need to address climate change, we examine how firms directly respond to climate risks through eco‐innovation. Our findings indicate that climate change exposure is positively associated with corporate eco‐innovation.
Pietro Perotti +2 more
wiley +1 more source
AKTIFITAS PUBLIC RELATIONS DALAM MEMENUHI INFORMASI YANG BERKAITAN DENGAN KELUHAN PELANGGAN (Studi pada Unit Public Relations PT. Telkom Kandatel Jember) [PDF]
, 2006 This research was held on PT. Telekomunikasi Indonesia Kandatel Jember, by due to explore PT. Telekomunikasi Indonesia Kandatel Jember’s Public Relations activity to fullfill customers information needed.
Ro’iyyati, Sinta
core
Business Strategy and the Environment, EarlyView.ABSTRACT The blue economy has emerged as a key sector for linking sustainability and innovation, yet existing research has largely overlooked how firms operationalize these processes in practice. This study addresses that gap by asking: How do Portuguese blue economy firms embed sustainability‐oriented innovation (SOI) into their strategies, and what ...
Jennifer Nicole Elston +2 more
wiley +1 more source
Relationship between Various Employee Performance Recognition Techniques and Customer Satisfaction: Evidence from the Restaurant Industry of Pakistan [PDF]
Employee performance recognition techniques are used extensively by every organization to recognize employees, which motivates employees to put more efforts in attaining more customer satisfactions in order to achieve organizational growth.
Hasan, Syed Akif +1 more
core +1 more source
Corporate Management of Environmental, Social, and Governance Ratings and Rating Divergence
Business Strategy and the Environment, EarlyView.ABSTRACT As environmental, social, and governance (ESG) ratings increasingly influence investment and corporate decision‐making, companies face growing pressure to manage their ESG performance strategically. This study examines how firms navigate the fragmented ESG rating landscape marked by significant agency divergence. Based on a multiple‐case study
Selina Hauch
wiley +1 more source
Metaheuristics for the Order Batching Problem in Manual Order Picking Systems [PDF]
In manual order picking systems, order pickers walk or drive through a distribution warehouse in order to collect items which are requested by (internal or external) customers.
Christine Strauss +4 more
core