From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry. [PDF]
Zhang X, Yim S.
europepmc +1 more source
The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?
ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette +2 more
wiley +1 more source
Privacy Protection in AI Transformation Environments: Focusing on Integrated Log System and AHP Scenario Prioritization. [PDF]
Lim DS, Lee SJ.
europepmc +1 more source
Adapting quality function deployment to translate patient feedback into prioritized technical requirements for healthcare artificial intelligence. [PDF]
Muda N, Sulaiman MH.
europepmc +1 more source
Digital product success under the microscope: When artificial intelligence in projects helps - and when it hurts. [PDF]
Nikolić M, Bjelica D.
europepmc +1 more source
How do digital platform capabilities affect service innovation in service manufacturing firms? The role of knowledge creation and environmental uncertainty. [PDF]
Liu X, Jiang L.
europepmc +1 more source
The structural relationships among Korean golf instructors' human service quality, customer emotional response, customer satisfaction, and customer learning transfer. [PDF]
Kwon KH, Kim YK.
europepmc +1 more source
Knowledge, Attitude, and Practices of Barbers on Hygiene and Prevention of Communicable Diseases. [PDF]
Khattak MB +9 more
europepmc +1 more source
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To realize the full potential of CQI, the needs of internal customers throughout the health care organization must be met. This is best done through a collaborative customer-supplier dialogue, where suppliers take the initiative to understand their internal customers' needs and make their own requirements clear.
G H, Labovitz, M, Lowenhaupt
openaire +2 more sources
Surveying Your Internal Customers
Nursing Management (Springhouse), 1998Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.
openaire +2 more sources

