Results 251 to 260 of about 25,425 (265)
Some of the next articles are maybe not open access.

When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints

Journal of the Academy of Marketing Science, 2004
Bulent Menguc   +2 more
exaly  

The impact of internal service quality on customer service behaviour

International Journal of Quality and Reliability Management, 2008
Victoria Bellou, Andreas Andronikidis
exaly  

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