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Understanding International Customers
2004The concept of market-led strategy naturally presupposes a requirement for some degree of knowledge of the markets targeted for development. Every market is made up of variable components and can be influenced by a swathe of external factors. Sitting at the core of all this dynamism is that elusive being, the customer, the one who is fundamental to the
J. Angus Gillon, Lynne Pearson
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Improving International e-Customs--The European ITAIDE Initiative
First International Conference on the Digital Society (ICDS'07), 2007The objective of this paper is to present the strategy employed in the European Union to reform the customs processes by means of information technology, spanning borders within and outside the EU. The European ITAIDE project (IT for adoption and intelligent design for e-government) aims to develop and implement solutions that support improved ...
Stijn, Eveline van +3 more
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Satisfy Your Internal Customers
Journal of Business Strategy, 1991The lack of close attention to internal supplier‐customer relationships can jeopardize external customer satisfaction. Companies must ensure that all customers are satisfied—both within and outside of the firm.
Bruce Pfau, Denis Detzel, Andrew Geller
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Customer Satisfaction and Internal Control
SSRN Electronic Journal, 2023ABSTRACT We investigate whether firms’ ineffective internal control over financial reporting is associated with customer satisfaction, measured by product ratings on Amazon.com. Internal control weaknesses will likely corrupt the information environment, compromise coordination, and divert corporate resources to address the control ...
Ting Chen +3 more
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Internal customer satisfaction
Managing Service Quality: An International Journal, 1991Asserts that internal customer satisfaction, which is critical to successful services marketing, has three aspects: involvement, enablement, and pure internal customer satisfaction. Defines each factor, describes its importance, and then illustrates with measurement examples. Makes suggestions towards measuring internal customer satisfaction.
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Journal of Human Resources in Hospitality & Tourism, 2018
Drawing on social exchange and conservation of resources theories, this study investigates genuine emotions as a mediator of the effects of internal marketing practices on customer-oriented behaviors. Data collected from customer-contact employees in the
Sima Nart +3 more
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Drawing on social exchange and conservation of resources theories, this study investigates genuine emotions as a mediator of the effects of internal marketing practices on customer-oriented behaviors. Data collected from customer-contact employees in the
Sima Nart +3 more
semanticscholar +1 more source
Measuring internal customer satisfaction
Managing Service Quality: An International Journal, 2000Identifies two empirically derived measures of internal customer support used to assess team effectiveness from the perspective of the team’s internal customers. The measures, personal service and technical competence, are based on analysis of the responses of 465 individuals representing 150 internal customer teams.
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Surveying customer requirements: dealing with internal customers
IPCC 91 Proceedings The Engineered Communication, 2002It is pointed out that customer surveys concerning documentation usually focus on the end user. However, the needs of customers within an organization, such as development teams, marketing groups, and customer training, must also be incorporated into the document design.
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Service Business: An International Journal, 2022
Sang M. Lee, DonHee Lee
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Sang M. Lee, DonHee Lee
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