Results 111 to 120 of about 10,367 (258)

Factors affecting satisfaction levels of internal customers in Turkish

, 2010
This study aims to determine the satisfaction levels of employees considered the internal customers in respect of the total quality management approach and the factors affecting the satisfaction levels. It can be stated that determination of the factors affecting the internal customer satisfaction can be provided to increase the services quality and to
Okay, S, Akcay, M
openaire   +1 more source

Does Stakeholder Pressure Promote Green Innovations and Performance of Agribusiness Companies?

Business Strategy and the Environment, EarlyView.
ABSTRACT The sustainability of agribusiness companies is guided by multiple, sometimes paradoxical, interests. Green innovation is strategic for sustainable development; however, literature shows inconsistencies regarding its impact on environmental and economic‐financial performance.
Vanderlei dos Santos, Ilse Maria Beuren, Adrian Odelli, Rodrigo Rengel, Daniele Cristina Bernd   +4 more
wiley   +1 more source

Linking customer big data analytics to firm performance: evidence from B2B organizations in an emerging market context. [PDF]

Front Artif Intell
Soomro YA, Baeshen Y.
europepmc   +1 more source

Frugal Innovation as a Strategic Mechanism Linking Learning, International Growth Orientation, and Performance

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines how international growth orientation and organizational learning capability jointly influence frugal innovation and organizational performance. Survey data were collected from 342 manufacturing firms in Santa Catarina (Southern Brazil) and analyzed using partial least squares structural equation modeling and multigroup ...
Júlia Quintino Sant'Ana, Giancarlo Gomes, Joaquin Alegre, Paula Gulart Munhoz   +3 more
wiley   +1 more source

The occurrence of a particular state is a predictor of successful travel consultation. [PDF]

PLoS One
Honda H, Kubo T, Hisamatsu R, Ohmoto Y, Ikeda K, Ueda K.   +5 more
europepmc   +1 more source

Relationship between Internal Customer Satisfaction and the External Customer Orientation in an IT Organisation

, 2017
Purpose – The purpose of this study design and develop a model based on literature review, in which can be found a relationship between internal customer satisfaction and external customer orientation. And thus, by analysing the outputs helps managers to manage employee satisfaction and direct it towards end user orientation.
openaire   +1 more source

The Role of Institutional Pressures in Technology Adoption for Low‐Carbon Manufacturing

Business Strategy and the Environment, EarlyView.
ABSTRACT Existing research highlights that the adoption of low‐carbon technologies in manufacturing operations is shaped by the external environment. However, limited understanding exists regarding how technology‐related uncertainty interacts with institutional pressures to influence firms' adoption strategies.
Diellza Salihu, Mika Immonen, Aleksi Harju   +2 more
wiley   +1 more source

Clusters, Global Value Chains, and the Business Environment: A Hierarchy of Institutional Influence on Small and Medium Enterprise Sustainability

Business Strategy and the Environment, EarlyView.
ABSTRACT Small and medium enterprises (SMEs) dominate the global business landscape, making their sustainability efforts crucial. Yet little is known about how institutional contexts shape these practices. Using Institutional Theory, we compare the influence of cluster membership (CM), global value chain (GVC) membership, and the organizational ...
Barbara Caemmerer, Valentina Stan, Giorgio Russolillo   +2 more
wiley   +1 more source

Construction of a balanced scorecard-based performance evaluation indicator system for research management in key biomedical research laboratories: An observational study. [PDF]

Medicine (Baltimore)
Zhou B, Niu J, Wang Q.
europepmc   +1 more source

Economic Influences on Customer Satisfaction: An International Comparison

Economic Influences on Customer Satisfaction: An International Comparison
identifier:oai:t2r2.star.titech.ac.jp ...
openaire